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Aaliyah PasbyAaliyah Pasby 

AVG TuneUp Free Trail

Hello! I need some help, I recently got the AVG TuneUp free trial via the AVG Antivirus Free application, I paid for the free trial using my email "thekawaiishade@gmail.com" and the PayPal associated with the email, I never had an AVG account until today and signed up, then logged into the AVG website and AVG TuneUp application in hopes that I would be able to cancel the subscription after a certain period of time, it doesn't show my subscription via the website so I am not able to cancel it, I also used a different email called "chocolatevaray@gmail.com" due to the fact it said that the email I used to pay for the free trial was already in use, but I never made an account with the email before, so I used the email "chocolatevaray@gmail.com" to create the account, I didn't get a payment confirmation email to either one of my emails and I'm lost, I'd like to be able to cancel my subscription before I have to pay (payment starts January 6th), and I also used my father's credit card because he allowed me too as long as its cancelled before he gets charged, and yes I am 14 years old but trust me I know more than you think, can someone please respond to this message to help me out? If needed I'll provide a screenshot of TuneUp, my AVG subscriptions on this account, and my account on AVG TuneUp, thank you so much if you're able to help me out.
Best Answer chosen by Aaliyah Pasby
AvinashAvinash (Avast) 
Hi Aaliyah.
Thank you for reaching us here, we'll certainly help with your request.
I have cancelled the automatic renewal of AVG TuneUp (60 day trial) and assure you will not be charged for its renewal.
An email confirmation has been sent to your registered email address, check your inbox and spam box as well.
Sorry to hear that you could not cancel it from your end. 

All Answers

AvinashAvinash (Avast) 
Hi Aaliyah.
Thank you for reaching us here, we'll certainly help with your request.
I have cancelled the automatic renewal of AVG TuneUp (60 day trial) and assure you will not be charged for its renewal.
An email confirmation has been sent to your registered email address, check your inbox and spam box as well.
Sorry to hear that you could not cancel it from your end. 
This was selected as the best answer
Aaliyah PasbyAaliyah Pasby
Thank you so much!!! This means a lot to me!!!
Balasubramanian SBalasubramanian S (Avast) 
You are most welcome, Aaliyah.
Have a nice day!
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