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Josh BarrettJosh Barrett 

whitelist.avg.com FTP server not accepting connections?

We participate in the AVG Whitelisting program and we've always uploaded our files to whitelist.avg.com, but all of a sudden, that server isn't accepting FTP connections. Is there a new server? A new port? 

This is important to us as a software publisher. If anyone has a contact or any news, I'd appreciate it.

Thanks,

Josh
 
Dinesh KrishnanDinesh Krishnan (Foundever)
Hi Josh,

We're glad to look into this & help you.
Please let us know what happens exaxctly while uploading files to FTP server. Do you receive any error message?
If so, share us the screenshot of it for better clarity.
Josh BarrettJosh Barrett
Thanks, The FTP doesn't accept connections. For example:

FTP Connection refused (http://prnt.sc/q8ygue)
Bharath RogerBharath Roger (AVG)
Thank you for the information, Josh.
If your file is less than 50 MB, please click the below link to upload the files for false positive.
https://www.avg.com/false-positive-file-form
If your file is more than 50 MB, click the below link to show steps to upload the files to our FTP server.
https://support.avg.com/SupportArticleView?urlname=AVG-FTP-file-upload
Let us know if you have any queries.
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