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Mauricio Boarin How to remove malware-gen trj
All pages opened this box apear, but with scan finished don't show nothing, help me to remove malware-gen trj out to my computer, please... ![User-added image]()
http://www.4shared.com/photo/As7JiXvhea/malware-gen_trj.html
The threat detection that you received is a false detection and it will appear only when you access websites from Chrome browser.
In order to fix this, we request you to reset Chrome browser as mentioned in this https://support.google.com/chrome/answer/3296214 article.
Once done with that, restart your computer and check the status.
All Answers
It would be better, if you take a screenshot of the threat detection popup and attach it on your next post.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Are you using AVG Antivirus free or paid version of AVG Internet Security?
Do you get the threat detection popup whenever you access sites on your browser?
If yes, could you check whether it appears on a particular browser or on all of them?
I receive the threat detection pop-up whenever I access sites on my Google Chrome browser, on microsoft edge it doesn't appear.
I have already uninstalled both google chrome and AVG and reinstalled and the pop-up continues to appear
Would you be so kind to click on 'See details' option that is available in the notification & then share us the screenshot to know more about the detection?
In the meantime, please ensure that the virus definitions are up to date.
To do so : Open AVG Free Antivirus - Click the refresh icon (at bottom right corner in the homepage of AVG Free program) - Restart the computer once & let us know if you still receive the threat notification.
and just open a page in google chrome and the threat neutralized pop-up appears again
Yes, virus definitions are up to date and when I scan the computer and deep scan it does not show any infection...
In order to investigate further on this, we'd suggest you to take advantage of our free remote assistance. An email including the steps to connect has been sent to you. Please follow those steps & get connected.
Thank you for your understanding in advance!
Please check your inbox/spam folder for the email and let us know if you have received the email.
If you haven't received it, write back in this post so we will forward the email again.
The threat detection that you received is a false detection and it will appear only when you access websites from Chrome browser.
In order to fix this, we request you to reset Chrome browser as mentioned in this https://support.google.com/chrome/answer/3296214 article.
Once done with that, restart your computer and check the status.
The pop-up no longer appears, resolved and thanks...
We are glad to know that the issue has been resolved.
Let us know, if you need further help.