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Chris Slac AVG free for windows 10
Following an update on my desktop computer to version 20.1.3112 on February 24 the automatic virus definitions is not working It just hangs and does nothing. It seems like the programme cannot see my internet connection. My internet connection is working OK for everything else. Anybody got any ideas as to what the problem might be and how to fix it
We are sorry to hear this.
We will help you to resolve the issue.
Are you getting any error message when you try to open the AVG?
How do you suspect that AVG is not detecting the internet connection?
Keep us posted.
I'd request to repair AVG, restart your PC and then attempt to update the virus definitions.
If you need anything else, do not hesitate to let us know.
I followed your instructions and got to the point where windows asks "do you want to allow app to make changes". When I click YES I then get a message saying "start up is already running. Please try to start later. I then went into settings and tried to switch off AVG (re) starter (there are 2 of these) and AVlaunch componenet and tried again but got to the same point and message. When I went back into settings the AVG (re) starter and Launch component were switched back on. I have tried 3 times now at different times but get the same result.
Thank you for your help so far but any further suggestions?
If the same error appears, it is better to reinstall AVG Antivirus free.
Run AVG clear tool as mentioned in this article (https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-software-Clear-Remover) which will remove the AVG Antivirus free program traces.
To install the program, refer this article (https://support.avg.com/SupportArticleView?urlname=Install-AVG-AntiVirus-Free).
Keep us posted.
I followed the instructions to run AVG clear tool. I first checked which version of AVG free I have and it is version 20.1.3112 so it seems AVG clear is the correct programme. I downloaded the file to my computer. When I right clicked on the file it went straight to the User Account Control and I did not get the option to "run as administrator".When I clicked yes in User Account Control a box came up with a green bar going back and forth and that was as far as things went. I have tried 4 or 5 times now and have switched the computer off and left it for a few hours but seem to get stuck at the same point..
Clearly something is wrong! Any ideas what the problem might be?
We kindly request you to boot your computer into safe mode and try running AVG safe mode.
For safe mode, refer this article.
Keep us posted.
After several coffees I managed to get AVG clear to work and install AVG Free. Have carried out a virus scan and thankfully all seems well. so I guess the matter is resolved!
Many thanks to you and your colleagues for your help
if like that there are usually problems with your home (https://spenceronthego.com/) internet connection, but if your connection is okay, try checking your computer's settings regarding internet connection if there is an error message.