Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Dirk GDirk G 

virus definitions not updating

AVG warns me that "Internet Security" requires attention, that my virus definitions are out of date. My app is set to automatically download virus definitions and has been doing so up till now. When I try to manually download by clicking "check for updates" the app gets stuck in the 'checking for virus definitions....' routine.
I have restarted my computer but the error keeps occurring.
Any help on resolving this most appreciated. Thanks
AvinashAvinash (Avast) 
Hello Dirk.
We're here to help. Could you provide a screenshot (http://avgclick.me/getscreenshot) of the error message on AVG user interface? Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions to upload the screenshot.
Dirk GDirk G

User-added image
User-added image
Hi Avinash,
Thanks for your reply. Please see the screenshots. First is the error message screen, when I click update now button it goes to the update screen and keeps checking for virus definitions but even after 15 minutes it remains in 'checking' status.
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Thank you for the screenshot.

We regret for the inconvenience caused.

We suggest you to repair the product from your control panel and check for the issue again.

Refer this article for repairing the AVG https://support.avg.com/SupportArticleView?urlname=Repair-AVG-Antivirus

Let us know the status of the issue.
Dirk GDirk G
Hi Santhosh,
Thank you for your reply. Yes, after running the repair sequence the app has been updated and is working smoothly again. Thanks
Priyanga SekarPriyanga Sekar (Sitel)
Thank you for updating the status, Dirk.
Glad to hear that we were able to put you at ease. Please feel free to contact us if you need any further help. 

 
will iamwill iam
hi i also have this problem but it doesnt fix issue when i run the repair
Midhun AloorMidhun Aloor (Foundever)
Hello Will,

We apologize for the inconvenience.
Since repairing your AVG Antivirus/AVG Internet Security hasn't helped, we request you to reinstall your AVG Antivirus/AVG Internet Security once and check if the issue still persists.
Thank you for understanding. Keep us updated.
Ask a question
Struggling with non-AVG technology? We can fix that, too!