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Wayne King All Internet Security Components Settings are gone
I just went to check my AVG IS settings for the first time since
updating to version 19.2.3079 and have discovered a serious problem.
When I open the Menu->Settings->Components all of the ability to
turn On or Off and configure the various protection components
is missing. It is impossible to configure File, Email, etc.
components for actions, sensitivity, etc.
In place of the previous list of components with an On/Off toggle
switch and configuration settings, there is a useless screen that
lists numerous additional products, add-ons, etc. such as Passwords,
Security Browser Extension, SafePrice Browser Extension, etc.
The dropdowns with these listed items simply open a brief description
of the item and that's all. There are no settings, switches, options, etc.
Where have all of the Components settings gone? Without them the product
is now useless!
updating to version 19.2.3079 and have discovered a serious problem.
When I open the Menu->Settings->Components all of the ability to
turn On or Off and configure the various protection components
is missing. It is impossible to configure File, Email, etc.
components for actions, sensitivity, etc.
In place of the previous list of components with an On/Off toggle
switch and configuration settings, there is a useless screen that
lists numerous additional products, add-ons, etc. such as Passwords,
Security Browser Extension, SafePrice Browser Extension, etc.
The dropdowns with these listed items simply open a brief description
of the item and that's all. There are no settings, switches, options, etc.
Where have all of the Components settings gone? Without them the product
is now useless!
We understand your concern.
Please provide us the screenshot of the components page, so that we can help you further.
https://1drv.ms/u/s!AsVQVkmqNqcggl7LN3B3ii3JjeOU
I recommend you to perform repair https://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG and check if that helps.
Make sure that the components fields should contain File shield, Email shield, behavior shield , Firewall etc.,
is NO "Repair" option when I choose "Change". It just shows a screen with
checkboxes to select the components to *install*. I changed one or two of those
settings and did the "change" followed by a computer Restart. It had no effect,
the Components setting is still wrong as shown in my pic.
As to the suggestion:
"Make sure that the components fields should contain File shield, Email shield, behavior
shield , Firewall etc., "
I know quite well what Components *should* contain. That's how I knew that
something has gone badly wrong following the last program update. I have
previously made many custom settings there, such as the Actions to be taken
on detections, etc.
FWIW, here is a link to the About screen:
https://1drv.ms/u/s!AsVQVkmqNqcggl8mEKKV0I9rpV7Q
And the Update screen:
https://1drv.ms/u/s!AsVQVkmqNqcggmBFnamao_yNjG0e
Note that the About screen says that it is 19.2.3079 (build 19.2.4186.431)
while the Update screen says that it is 19.2.3079 (build 19.2.4186.465)
We do not have access to view the link you shared. Provide us the screenshot in JPEG or JPG format.
Try to uninstall AVG using AVG Clear and Remover tool as suggested here:
http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product
Reinstall AVG Internet Security - Unlimited
https://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection and activate it using your email address and password.
We will escalate this case to our senior team if the issue persists.
the About screen says that it is 19.2.3079 (build 19.2.4186.431)
while the Update screen says that it is 19.2.3079 (build 19.2.4186.465)