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JM BJM B 

TimeMachine

Hello,

Since a few weeks when TimeMachine is making a backup and AVG FileShield is running the MAC BP is rebooting.
I uninstall AVG, reinstall but it doesn't help.

Any remedy ?
 
-980888528-980888528 (Avast)
Hello Jm,

We will look into it. Are you able to create a backup when AVG File shield is disabled?
Open AVG Antivirus -> File Shield -> click on toggle bar to turn it off and check the status.
JM BJM B
Hello,

Answer is clearly yes, FileShield is disabled and TimeMachine working as usual.
Re-enabling will rapidly make the Mac going in Panic and reboot.

Krgds
JM
 
KarthikeyanKarthikeyan (Foundever) 
Thank you for checking this.

Please let me know the version of AVG installed on your computer or your Mac version to proceed further.
JM BJM B
Dear,

Version AVG is latest.
User-added image

Macbook
User-added image

Krgds
JM
KarthikeyanKarthikeyan (Foundever) 
Thank you for the information.

I will escalate your case to the senior team for further assistance. Your patience is much appreciated.
JM BJM B
FYI, below extract of a report done with EtreCheck.app

 2019-02-21 09:34:27 Kernel Panic (24 times)
        
        3rd party kernel extensions: com.avg.PacketForwarder 2.1
        com.avg.FileShield 4.0.0
     
Balasubramanian SBalasubramanian S (Avast) 
Hi JM,

Thank you for being patient.
Our senior team is suggesting to reproduce the issue with File Shield enabled and collect the logs.
We have sent an email instruction which will help you to send us the logs.
May I ask whether the TimeMachine backup is stored in your Mac or in an external drive?
JM BJM B
Hello,

Is there any news about this issue since I provided the logs ?

Krgds
JM
Balasubramanian SBalasubramanian S (Avast) 
Hi JM,

We will check this with our senior team and get back to you.
Your patience is much appreciated.
Balasubramanian SBalasubramanian S (Avast) 
Hi JM,

As of now, we haven't heard of any update regarding your concern.
If we get the information, will inform you immediately.
Your patience is much appreciated.
JM BJM B
Hi,

Still No news ?

JM
KarthikeyanKarthikeyan (Foundever) 
JM, sorry for the delay.

We have released a new version of AVG AntiVirus version 19.4. Please check if you have the latest version of AVG installed and see if that fix the issue related with backup on your computer.

If you face any difficulties, please let us know and we will assist you further.
JM BJM B
Hi,

I reactivated completely AVG and the issue does not occur anymore.

Krgds
JM
Balasubramanian SBalasubramanian S (Avast) 
Thank you for updating the status, JM.
Glad to know that your issue has been resolved.
Feel free to contact us if you need assistance with AVG. We are available 24/7.
Have a nice day!
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