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Alan Binch
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Borislav Angelov
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Vladimir Bartl
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Subhadeep Kanungo
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Miloslav Serba
I understand the inconvenience caused, let's work together to fix this issue. May I know if you have clicked the button "Fix now", it might resolve the issue. If the issue still persists, then please share a screenshot of the AVG Free Antivirus user interface to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Yes I have tried clicking th "Fix Now" but this does not resolve the issue.
Regards
Peter
I request you to perform (repair) of AVG Antivirus free and check whether it resolves the issue.
I have performed the repair procedure to try and resolve the issue but this has not worked?
Peter
In this case, I request you to perform a complete re-installation.
For uninstallation, refer this (article).
To install AVG Antivirus free, follow the instructions as mentioned (here).
Keep us informed about the status.
AVG Antivirus failed to unistall, I followed the instructions as requested including a complete restart.
Now when i switch on my PC i have an AVG warning on my screen asking if I would like to send you a report?
AVG Free still remains on my PC but still says I am unprotected?
Please restart your computer in safe mode with networking http://avgclick.me/rebootintosafemode and try to uninstall AVG.
If you face any difficulties, please send me the screenshot http://avgclick.me/getscreenshot of the error message.
We will check the same and assist you further.
Sorry this has taken some time but I have tried your latest suggestions and this has still not worked.
When I attempted to uninstall in safe mode I had an Unexpected Error pop up?
The other image is the error that comes up when I
NOTE: If there are no AVG program found, click on "Run Anyway" to proceed with the removal.
Proceed to install AVG Antivirus free and inform the status.
I have used the AVG removal and clear tool again, also I clicked "Run Anyway"
I still have the same issues as first reported and have a version of AVG Free on my PC that states that I am not protected, I also have the AVG Diagnostics pop up when I restart my PC.
Peter
Sorry for the inconvenience, we appreciate your efforts in trying to fix the issue. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve the issue.
I have done as you requested on the last message and sent details to your technical support, they replied saying that they would send an email about proceeding further, but still i have had no responce since doing this on 13/04, I am getting concerned that my AVG is not fully protecting my PC?
I'm sorry for the delay. However, the case is still with our senior team. They need few more days to analyze the situation and provide you with a solution. I have followed up with the escalated case, we will contact you via email once we receive a reply.
Your patience is much appreciated in this matter.
Best regards,
Alok.
I'm having exactly the same problem.
I have tried everything that is suggested here but i'm still being told that computer protection is turned off.
Thanks in advance.
I understand your concern.
Please send me the screenshot http://avgclick.me/getscreenshot of the error message you received and the version of AVG installed on your computer to assist further.
Hi Karthikeyan,
Thanks for your reply.
This is the screenshot of AVG on my computer.
The version of AVG installed is 18.3.3051
I downloaded this version today, uninstalled the AVG and installed this version but i'm still getting the error in the screenshot attached.
Do you have any other security software installed on your computer?
What happens when you try to click on "Fix now"?
Nothing happens when i click on 'Fix Now'
The issues might be because of old/previous AVG traces.
In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version.
Please follow the instruction (http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, you can follow the instruction to download/install AVG Free Antivirus.
Best regards,
Alok.
I have completely removed AVG from my system and have installed Avast, which is working perfectly.
Thanks for your input on this.
Regards,
Mark.