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How do you make a complaint???
Really unhappy with AVG!!! I have had a lot of trouble with their antivirus and their customer service. Before they would help I had to pay around $250. With that I was told I would get a renew of my anitvirus as well as AVG tune up for 2 computers. I was also told that I have already got the tune up on my computer with my current protection. However, it is not the case. I have not got tune up at all and was told today that the $250 did not include a new subscription to the anti virus and tune up protection but only included help for problems. I was lied to on two occasions and would never have spent that amount of money for help only. On the occasions that I spoke to the staff in India, they were at times rude and dismissive of me. Not happy. But how do you make a complaint?
I am very sorry for such destabilizing encounters you have been faced with. I have checked your account (from the email which you have contacted us) and see that you have renewed & increase the AVG Internet security license- 2 computers for the total cost of $137.98 on 2016-07-06. I don't see any other charge made for $250 also, we won't charge our customers to provide technical support.
It would be helpful if you could provide the proof of purchase/receipt of the recent charge to locate the details. I have sent you an email, please attach the receipt of $250 to assist further.
AVG Customer Care who has told me he cannot help!!! This is çustomer care is it???? This is a very poor response and a warning to anyone who is considering purchasing from AVG.
We've replied to your original post. Please check & revert to us via it to keep the conversation in a single thread. Thank you for your understanding in advance!
but you have now started annoying me with adverts can you help
Regards Terry
Please accept our apologies.
We request you to write back to us in your own/new post with the screenshot(s) of the advert(s), so that we can check & assist you further.
Thank you for understanding in advance!
Please accept our sincere apologies. This isn't the experience we wanted you to have had.
We've forwarded your refund ticket (#10362691) to our senior refund team with highest priority assigned.
They'll check & get back to you via email as soon as possible. Meanwhile, we request your patience is this regard.
Thank you for understanding in advance!
Hello Midhun,
I am having the same issue with my fathers account. He has been charged approximately $1000 on auto renewal and $500 after I found out and cancelled the account which was 12 February 2020. I didn't even know he'd been already charged approximately $500.
Please help me recover the monies illegally taking from my father.
He is an old man suffering from Parkinsons with diminished mental capacity who cannot afford this outrageous cost for products he has never used or in fact can even use.
Midhun, please help my father.
Regards,
Michael.
STANLEY CONWAY
I have paid and activated my AVG Tune Up SNRN84-YR8R2J-48479W and the computer is still very slow working and pop up ads keep appearing on my screen.
We are sorry to hear this.
We will help you to resolve the issue.
Since you aren't the author of the post, we request you to contact us through own post.
It isn't recommended to share account/order, personal info over this public post
Thank you.
Thank you for contacting AVG Support Community.
We apologize for the inconvenience caused to you.
We will certainly check and help you.
To proceed further, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.