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Julian YuJulian Yu 

AVG My Account Login Failed

I'm unable to login to AVG My Account. I am using the same login and password that I created when I purchased a one year subscription to AVG VPN, speaking of which, is also not loading on my Zen dashboard. 
Balasubramanian SBalasubramanian S (Avast) 
Hello Julian,

I understand the inconvenience.
Do you get message as invalid credentials entered when trying to log into AVG my account?
Please provide the (screenshot) of AVG Zen dashboard to assist further.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Julian YuJulian Yu
"Do you get message as invalid credentials entered when trying to log into AVG my account?"

Yes, but it is not from my Zen dashboard. It is from my web browser. 
Balasubramanian SBalasubramanian S (Avast) 
Thank you for the clarification.
I request you to log out from Zen and log in to check the status.
If the same error appears, we can proceed for resetting password.
Julian YuJulian Yu
I can log in and out of Zen perfectly fine, but when I use the same password to log into My AVG Account on a web browser, it says the password is incorrect. 

Thanks.
AvinashAvinash (Avast) 
Julian,
Thank you for the clarification. It is strange that the password works fine on AVG Zen app but does not work on a web browser. Please be informed that the password is case sensitive and make sure that there are no spaces before or after when you type in the password. I would request you to reset the password once if the issue persist.

I have sent you an email with link to reset the AVG MyAccount password. Please check your inbox/spam box as well for the email.

Regarding the issue with AVG Secure VPN, do you mean the program interface does not load when you click on Secure VPN tile?
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