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Rosie Garnham AVG Install freezes at either 25% or 60%
Hi, I have been trying for two rotten days of my life to install AVG 2018 onto a windows 10 Lenovo laptop. It just should not be this hard and I regret buying the package to be honest. I have downloaded the AVG removal tool and run that but the install just will not go past 60%. Does anyone have any ideas please?
I apologize for any inconvenience this may have caused to you. May I know the exact error message if it generates any? Please also run AVG Clear tool as well to remove the traces of failed installation and then try to re install. You can find the instructions to download and run AVG Clear tool in this link http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product .
Then please click on this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Ultimate on how to download and install AVG Ultimate.
I also see that you have separate licenses for AVG Internet Security and AVG PC TuneUp which are already included in AVG Ultimate. Please consider contacting our sales support team ( https://support.avg.com/support_sales_chat ) for help to cancel or merge the duplicate purchases.
Hello, I have the same problem and have already run the AVG clear. Nothing works. Ive tried in 2 PCs
Im claiming for a refund because I really dont want to try it anymore.
My licence is xxxxxxx
Please! answer my issue!
This isn't the experience we want you to have.
If you re-consider, you can take advantage of our free remote assistance. They will check the issue for you. In order to help you with the steps to connect to our remote team, please write back to us in an individual post. (Reason being, privacy concerns). Also, it is not recommended to share order details in public post.
However, if you'd still like to cancel the subscription, we do understand.