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Josué Robles Keep getting "JS:Agent-EDB [Trj]" pop up
I keep getting this window message from AVG app saying "Threat secured. We've safely aborted connection on none-stops.com because it was infected with JS:Agent-EDB [Trj] "
I scanned pc, and no other threats appeared.
(and as I was creating this post, 2 more windows appeared with same message)
Is there a solution to stop getting this message/threat?
Sorry for the trouble. Could you share the screenshot https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home of that threat detection? Let us know the name and version of AVG you have installed.
Ranjani, The screenshot is actually in the original Josué Robles posting.
AVG Guru
I understand the inconvenience.
Are you using AVG Antivirus free or paid version of AVG Internet Security?
To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs.
I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
Please also attach a screenshot of the threat detection pop up in a reply to my email to assist you further.
I am still getting the same message; "Threat secured. We've safely aborted connection on none-stops.com because it was infected with JS:Agent-EDB [Trj] "
We have escalated your concern to our senior level we will get back to you with a resolution. We have sent you an email with steps on how to collect and upload the data required for analyzing the issue. Please check your inbox and spam/junk folder as well. Thank you!
I have same problem. Could you give the solution? iam using free version AVG ver. 17.9.3040
Thank you
I apologize for the inconvenience. Please provide the screenshot (https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home)of the threat message to check and assist further.
I understand this must be upsetting and I apologize for the inconvenience. I have sent you an email, please follow the email instructions to get in touch with the remote support. They will analyze the issue with AVG and fix it, free of cost.
No, your Pc is not infected, this might be a false positive. That's why we are collecting sreenshots of threat detection and log files required for escalation. Please follow the email instructions to collect those details. Thank you!
Sorry for the delay, could you check your email and provide us the necessary information required for escalation? Thank you!
If you are using AVG paid version, we request you to contact our Technical support team using this link:
https://support.avg.com/support_contact_form?l=en .
Calls from outside the US, UK or AU may be subject to international charges from your telephone provider.
Toll-free phone numbers to Technical Support:
USA & CA: +1 925 732 4274
AU & NZ: +61 281 034 937
UK: +44 1163 668 542
French group: +33 977 554 347
German group: +49 69 257 377 308
Not to worry, they will collect the required logs and escalate it to our senior team.
having the same issue. can I please get the fix too??
thanks!!
Let us know whether you are using free or paid version of AVG. If you have paid version, try to contact our technical support team as suggested above. Else, we will draft you the email to follow.
Visit this link: https://www.avg.com/tools -> General -> AVG Sysinfo -> download it and run it to collect the log files.
Please attach the screenshot, fill your email address registered with AVG, enter case number as 05870793 and click on "Send Output".
As soon as we receive the data, we will analyze the files and provide you with further information.
Romolo, This Community is basically only English language.. Query translation....
[Italian to English]
even this virus comes out to me, I wanted to know how to delete it, I also avg free
User romolo balsamo has posted their own topic (https://support.avg.com/answers?id=9060N000000Tu4kQAC).
AVG Guru
Hi.
I'm having the same issue. But the problem seems to be comming from Firefox, and a site that I am not actively visiting, nor do I know what the site is. (And I don't want to go there to find out.)
I get this pop up about every 5 minutes. I've attached a screenshot. Please send me a solution if there is one. Thank you. :)
Hi I would also like to say i have the exact same virus
js agent edb trj
I keep on having the pop ups all the time. AVG seems to block half but i am still getting some random pages pop up to ad servers. on average about every 5 minutes i will get an avg pop up or sent to another website.
I scanned the PC but it doesnt find anything to delete and the virus hasnt been removed.
Was hoping to post here aswell so that AVG might be able automate removal of the virus after a future update next time it scans.
thanks!!!
thanks!!!
We have confirmed with our senior team that the AVG Detection is false positive. In this case, I request you to submit a sample form here (https://www.avg.com/submit-sample), it will reach to our development team and they will definitely look into your suggestions.
Best regards,
Alok.
Hi.
I'm having the same issue. I am using the free version.
I get this pop up about every 5 minutes. I've attached a screenshot. Please send me a solution if there is one. Please help. Thank you. :)
I'm using free version of AVG. can you please send me mail with instruction on our to deal with this virus/pop-ups/etc......?
thanks.
I'm having the same issue. I am using the free version.
I get this pop up about every 5 minutes. I've attached a screenshot. Please send me a solution if there is one. Thank you. :)
Please submit a sample form here(https://www.avg.com/submit-sample), it will reach to our development team and we will analyze the situation and provide you with the resolution.
Best regards,
Alok.
Please review the add ons in Firefox browser and remove the unwanted.
I'm sorry for any inconvenience caused. Please let me know if you're using AVG Free Antivirus for your computer protection and also share a screenshot of the AVG detection to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
I've been having similar issues. AVG keeps notifiying me about Virus "virus js:agent-EDB" Pops up every couple minutes. Also, I'm using a paid version. Hoping for your quick response.
Thank you
I'm sorry for any inconvenience caused. I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed AVG program and we will help you to fix this issue as quickly and effectively as possible.
Best regards,
Alok.
I'm sorry for any inconvenience caused. I have sent you an email to collect error logs from your computer. Please send us the log files, we will analyse the log files and contact you via email with a solution.
Thanks.
I submitted a sample from as requestes, and NOTHING happend till now. didn't get any mail from you.
Can you please send the desired mail?
Do you have ETA for final fix for this issue?
I'm sorry but we have not yet received your sample, we have also reported this to our senior team. I request you to submit a sample again (https://secure.avg.com/submit-sample), it will reach to our development team. They will definitely look into your suggestions.
Best regards,
Alok.
Sorry to inform you that we haven't received the sample. Hence you can upload the false detection sample file to our FTP server as per the steps mentioned in this article ( http://support.avg.com/SupportArticleView?urlname=How-to-upload-a-file-to-our-FTP-server ).