I understand your concern. I have forwarded the case to senior team for getting suggestion. Keep checking this post to know about the status. Your patience is much appreciated.
Hello Darshan, We have received a reply from our senior team and they confirmed that the issue is because of Web Shield and our https protection. Best regards, Alok.
Tim, Sorry for the delay, this is because of SSL scanning in e-mail shield. First, import certificate to Outlook.
Please export the Mail Shield certificate:
1. Open the AVG user interface and click Settings. 2. In the Settings window, select Components and click Customize next to Mail Shield. 3. In the Mail Shield Settings window, select SSL scanning from the left panel and ensure the box next to Scan SSL connections is ticked. Then, click Export certificate. 4. Select a location to save the exported Mail Shield certificate (for example, your Windows Desktop) and click Save. 5. When a message appears that "AVG Mail Shield has been successfully exported" click OK.
After that import it to Outlook and if that doesn't help then add server to global exceptions.
I understand your concern.
I have forwarded the case to senior team for getting suggestion.
Keep checking this post to know about the status.
Your patience is much appreciated.
We have received a reply from our senior team and they confirmed that the issue is because of Web Shield and our https protection.
Best regards,
Alok.
Sorry for the delay, this is because of SSL scanning in e-mail shield. First, import certificate to Outlook.
Please export the Mail Shield certificate:
1. Open the AVG user interface and click Settings.
2. In the Settings window, select Components and click Customize next to Mail Shield.
3. In the Mail Shield Settings window, select SSL scanning from the left panel and ensure the box next to Scan SSL connections is ticked. Then, click Export certificate.
4. Select a location to save the exported Mail Shield certificate (for example, your Windows Desktop) and click Save.
5. When a message appears that "AVG Mail Shield has been successfully exported" click OK.
After that import it to Outlook and if that doesn't help then add server to global exceptions.