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ShowAll Questionssorted byRecent Activity
Shaun JamesShaun James 

'cache.ga'

After installing AVG antivirus on my MacBook I noticed it leaves a file called cache.ga in my home folder. Is it safe to delete this or is it needed to run the program? Thanks.
Balasubramanian SBalasubramanian S (Avast) 
Hello Shaun,

I understand your concern.
I have forwarded the case to senior team for getting suggestion.
Keep checking this post to know abut the status.
Your patience is much appreciated.
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hello Shaun,

Thank you for your patience. I have checked the file with our senior team and it seems that "cache.ga" doesn't seems to be an AVG file. So I would suggest you remove that from your computer. 

Regards,
Bhuvana, AVG Customer Care.
James MukiteJames Mukite
I also have this file appering after installing your software. If I remove it it comes back when I update virus definitions. 
KarthikeyanKarthikeyan (Foundever) 
Provide me the screenshot https://support.apple.com/en-us/HT201361 of the file you see on your computer. We will check the same and assist you further.
Alan BinchAlan Binch
For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Adam WoodgateAdam Woodgate
I got this file in my home folder too, after updating virus definitions.
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Tjut RoslindaTjut Roslinda
I noticed the same issue as well. Is there a solution yet?

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Wayne DunhamWayne Dunham
I have same problem... This file is created on running a scan or for any reason AVG is started.
da moda mo
i have the same problem.  how do i block this from occurring?
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hi Guys,

This is a known bug and it will be fixed in the upcoming version18.3. Our developers are working on this issue.

Your patience is much appreciated.
Nadine van der EschNadine van der Esch
I've got the same issue after I installed AVG yesterday... When will the version 18.3 be available? 
Balasubramanian SBalasubramanian S (Avast) 
Hello Nadine,

The exact timeframe for the release of 18.3 version is not yet known.
I request you to keep updating your AVG Antivirus to know about the status.
Your patience is much appreciated.
Thank you.
Shawn SShawn S
At first you say it isn't part of AVG and then you say it is. You say a update is coming but it has been 4 months. Preventing something 'unknown' on my computer is why I download AVG. cache.ga seems to be an uknown file (even by you at one point) "Thank you for your patience. I have checked the file with our senior team and it seems that "cache.ga" doesn't seems to be an AVG file. So I would suggest you remove that from your computer" .

I will stop paying for and will now uninstall AVG.
AvinashAvinash (Avast) 
Shawn, we were not sure initially but after receiving same query from other AVG users, we have collected logs from them for analysis. Our developers have confirmed that it is a bug and it will be fixed in next program update. We do not have any news regarding when the new update is releasing yet.
Dani SzwarcDani Szwarc
I am using 18.7 and the issue is still there.

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KarthikeyanKarthikeyan (Foundever) 
Dani, we regret for the inconvenience caused.

We have reported this issue to the concerned team and they will check this for you.
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