Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
James CohenJames Cohen 

phishing email

I have recieved a phishing email, from:
notification.automat@mail.avg.com
 
To ensure you stay protected your subscription to AVG Internet Security - Unlimited (Formerly called AVG Protection PRO) will continue – you don’t need to do anything. Your next subscription period starts on March 29, 2018 and fifteen days before this date, we’ll charge your original payment method 49.99 GBP. 
 
 This continues to cover unlimited Windows®, Android™ and Mac® devices so you can look after you and your family for the same price. It’s easy to add devices directly from your AVG dashboard so make sure you’re making the most of your unlimited subscription. (Please note this is for personal and family use only.) 
 
 Your subscription price is a change to the original 37.50 GBP shown in the shopping cart during your initial purchase. With continual threats to security and safety online it’s important to stay one step ahead and safeguarding your online protection and privacy is vital. With AVG you have award winning protection and this increased investment goes towards continually improving our detection rates. We are constantly looking into new and more sophisticated ways to block malware and prevent hackers. From artificial intelligence to more advanced real time analysis, we consistently catch around 120 million incidents every single day to help you stay protected. 
 
AVG Protection Pro awards
 
 
 
 
Has anything changed?
 
If your payment details have changed or expired, you’ve changed your address or you want to manage your subscription status then please create or sign in (using this email address) to your AVG MyAccount.
 
 
 
 
 About your subscription 
 
 At purchase, you confirmed that you’ve read and agreed to the AVG End User License Agreement and Privacy Policy. 
 
 You also agreed that your ongoing subscription will continue until you cancel it for additional periods of the same length you originally chose. It will also be for the non-promotional price shown in the shopping cart during your initial purchase unless we let you know about a subscription price change. Ongoing subscription payment will be taken using your original payment method 15 days prior to the start of the next subscription for annual and 2-year subscriptions and on the first day of the next period for monthly ones. 
 
 If you wish to cancel your subscription, you may do so by following the steps here. Please note this will only prevent your subscription from continuing – it will not provide a refund, and you will retain access to the product you purchased for the remainder of your current period. As a reminder, you agreed that AVG may transfer responsibility for processing your subscription and a copy of your payment and billing information to another AVG payment processor upon notice to you. 
 
 You may have the right to receive a refund for a short time after your subscription continues in accordance with applicable conditions. 
 
 If you wish to keep this acknowledgement, simply print it or store in your email folder. 
 
 
 
Have a great day!
 
Your AVG Team
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hello James,

The email you have received is a notification regarding AVG Internet Security Auto-renewal. I see that your AVG Internet Security Unlimited subscription is going to expire on 2018.3.29. So you will be charged 49.99 GBP automatically fifteen days prior to the expiry date.

If you wish to cancel the subscription, please let me know.
Ask a question
Struggling with non-AVG technology? We can fix that, too!