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Sheena StonhamSheena Stonham 

Reactivate my License

Hi! When I click on support  Reactivate does not come up, so I am unable to reactivate my license.
Akash ChandaAkash Chanda (Avast)
Hi Sheena,

I understand the inconvenience, let’s try to fix it together.

Please follow the steps below to activate your AVG Internet Security with your new License Number:​
  1. Please open AVG Internet Security/AVG AntiVirus by double-clicking the AVG icon on your desktop.
  2. Click My AVG in the top-right corner of the screen and select My Subscriptions.
  3. Then click Enter new license.
  4. Type or paste the new license code, then click Enter license.
When I do this it says wrong number. Been trying for 3 days to put new licence number in. Always says wrong number. Sick of it.
Sarath PriyanSarath Priyan (Avast)
Hi Josephine,

In light of the current circumstances concerning Covid-19 outbreak, there was a delay. Hope you're well.

As we're not advised to get subscription details via public post, I request you to create a new post/query to check your AVG account details and help you further.
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