Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Jan Van ZeijlJan Van Zeijl 

Internet browser is blocked because the connection is not secure

Since a couple of days my internet browser is blocked for reasons of insecure connection. The websites I tried to reach seems to have invalid certificates. AVG AntiVirus seems to block this, and I tried to uninstall AVG AntiVirus on my Mac (IOS), but this is unsuccessful because AVG Remorer can't be launched due to the same problem.
Also the Web Shield option of my AVG Antivirus can't be closed due to " an unknown error". 
How can this problem be solved?
Best Answer chosen by Jan Van Zeijl
Alok KumarAlok Kumar (Avast)
Hello Jan,
Yes, you can find the library in Finder (Finder > Go > Go to the fonder) and type ~Library or you can Press Command+Shift+G to go to the Library. After that, /Application Support/AVGAntivirus/components/uninstall/com.avg.uninstall.app, you have to run the file com.avg.uninstall.app to uninstall the existing AVG program.
Best regards,
Alok.

All Answers

Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hello Jan,

I apologize for the inconvenience. It seems that AVG program got corrupted when trying to install the new update. Please Run uninstallation of AVG manually from /Library/Application Support/AVGAntivirus/components/uninstall/com.avg.uninstall.app

After uninstallation, refer this article http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-AntiVirus-for-Mac to reinstall it.

Note: AVG remover tool doesn't work on MAC, its only for Windows device.

If you face any difficulties, please provide the screenshot of the error message to assist further. 
Alan BinchAlan Binch
Jan, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Jan Van ZeijlJan Van Zeijl
Where do I find /Library/Application Support/AVGAntivirus/components/uninstall/com.avg.uninstall.app? Is this on your website, or in my IOS or Finder? By the way, my computer uses Dutch language, so please give a descriptive indication where to find it.

Jan
Alok KumarAlok Kumar (Avast)
Hello Jan,
Yes, you can find the library in Finder (Finder > Go > Go to the fonder) and type ~Library or you can Press Command+Shift+G to go to the Library. After that, /Application Support/AVGAntivirus/components/uninstall/com.avg.uninstall.app, you have to run the file com.avg.uninstall.app to uninstall the existing AVG program.
Best regards,
Alok.
This was selected as the best answer
Jan Van ZeijlJan Van Zeijl
Hello,

Again I was not able to complete the above advice, for after the command /Application Support/AVGAntivirus/.... there is no item called components. This is what I see:

folder:  hub
folder:  nss
file:      version.tag

How can I proceed?

Jan

 
-980888528-980888528 (Avast)
Jan, 
We appreciate your efforts, go to /Application Support/ and try to delete AVG Antivirus folder completely to check with the status. 
Jan Van ZeijlJan Van Zeijl
I deleted the complete folder, despite that the App is still working and is blocking my browser.

Jan
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Jan, please restart your device once and check if AVG is removed completely. If not provide me the screenshot of the "AVG folder" to check and escalate the case.
Jan Van ZeijlJan Van Zeijl
AVG was not removed, see screenshot.

Jan

User-added image
AvinashAvinash (Avast) 
Jan,

If you are able to open AVG Anti Virus interface on your Mac, please try to uninstall the app from menu bar as per the instructions in this article http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac. Please also let us know on which web browser are you experiencing this issue.
Jan Van ZeijlJan Van Zeijl
Hello,

When I open AVGAntivirus on my Mac (either via the icon in Launchpad or via Finder > Programs > AVGAntivirus > Open..) The AVGAntivirus window or interface is presented, which however doesn't present a menu bar. The article on how to uninstall AVG AntiVirus for Mac doesn't provide any help.

The browser I use is Safari.

In contrast to what I wrote in my first message, the Web Shield option (turned on/off) is now working again, so I am able to turn it off and use the browser, allthough unsecure.

Jan
Alok KumarAlok Kumar (Avast)
Hello Jan,
I'm really sorry to hear that you're still experiencing issues with uninstalling AVG Antivirus for mac. The above horizontal line in Mac computer called Manu Bar.
When you open AVG Antivirus on your computer, you will find "AVG Antivirus" near to the Apple symbol on the top left corner of your computer (I have attached the screenshot for this)User-added image, click on that and select uninstall AVG Antivirus > click Uninstall > It might ask you to enter computer password > after that the uninstallation process will be completed. Please let me know if you're able to uninstall AVG Antivirus from your Mac computer.
Best regards,
Alok.
Jan Van ZeijlJan Van Zeijl
I am sorry to have to tell you there is no "AVG Antivirus" visible near the Apple symbol after I have opened AVG Antivirus, like the example in your reaction.

Jan
Alok KumarAlok Kumar (Avast)
Jan,
Please share a screenshot of your Mac desktop with opened AVG Antivirus to assist you further.
Best regards,
Alok.
Johan SmisJohan Smis
The Bug is also on Windows, so uninstall and reinstall is bullshit!
The AVG Certificate for the "man in the middle hack" for the https traffic analysis is corrupt.
Alok KumarAlok Kumar (Avast)
Hello Johan,
May I know what is the exact issue you're experiencing with AVG on your Windows computer, which AVG program you have installed on your Windows computer (AVG Internet Security/AVG Free Antivirus) and also let me know if you're experiencing issues with accessing internet? If possible please share a screenshot of the error message to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Jan Van ZeijlJan Van Zeijl
Screenshot of opened AVG Antivirus

User-added image
Jan Van ZeijlJan Van Zeijl
Excuse me, this was the wrong screenshot.
Here is the wright one.

User-added image
Alok KumarAlok Kumar (Avast)
Thank you for much for providing screenshots Jan,
I have escalated you case to our senior team. We will contact you with a solution, once we receive a reply or in need of more information.
Best regards,
Alok.
Jan Van ZeijlJan Van Zeijl
Hello,

Simmilar problem on my laptop, although there is "AVG Antivirus" in the menubar. However, clicking on this is impossible, so I also lack an " uninstall-button"  there. See screenshot.

Jan

User-added image
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Jan, please open folder /Library/Application Support/AVGAntivirus/components/uninstall/ and run the "Uninstall AVG Antivirus for Mac" file. This will run the uninstallation script. If the issue persits, please let me know to escalate the case.
Jan Van ZeijlJan Van Zeijl
Hello,

Finally, this was the solution.... in the last part of the folder the uninstallation script is given to run in "Terminal".
By the way, I was attended to this solution one hour earliers through the Apple Support Community.

Thanks anyway for your support.

Jan
-980888528-980888528 (Avast)
Jan, 
We appreciate your efforts in trying to fix the issue. Thank you for letting us know the method how you resolved it. We are here if you need further assistance. 
Ask a question
Struggling with non-AVG technology? We can fix that, too!