Home Support

English

X

Select your language:

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Vasco CorreiaVasco Correia 

DRI AVG TECHNOLOGIES ORDERFIND

So I just checked my transactions and apparently I made a transaction to this "DRI AVG TECHNOLOGIES ORDERFIND" with the value of 39,66€. 

 

What is this? I haven't bought any of the aditional services provided besides the free version so why was I deducted this amount?

Expecting an explanation.

Thanks in advance,
Best regards,

Vasco Correia

Best Answer chosen by Vasco Correia
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hello Vasco,

I understand this must be upsetting. I have checked your account and don't see any charge made recently.

I have sent you an email, please provide the proof of purchase of the recent charge to locate the details and assist further. 

All Answers

Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hello Vasco,

I understand this must be upsetting. I have checked your account and don't see any charge made recently.

I have sent you an email, please provide the proof of purchase of the recent charge to locate the details and assist further. 
This was selected as the best answer
Vasco CorreiaVasco Correia

Hello Bhuvaneswar,

Thank you for the quick answer.

I have replied to the email you sent me since I can't post a file in here.

Thanks in advance,

Best regards.

KarthikeyanKarthikeyan (Avast) 
Vasco, we haven't received any email.

Please resend the email with proof of purchase, we will check the same and assist you further.
Vasco CorreiaVasco Correia
To which email should I send the proof?
Vasco CorreiaVasco Correia
To which email should I answer?
KarthikeyanKarthikeyan (Avast) 
Vasco, you must have received an email from our community team.

Please check your email and send us the proof.
Vasco CorreiaVasco Correia
I did but but when I answered the email, it said that it is a no reply email. But i will send it again.
KarthikeyanKarthikeyan (Avast) 
Sure, Vasco. Please give it a try and let me know the status.
Vasco CorreiaVasco Correia
Did you recieve the email?
Akash ChandaAkash Chanda (Avast)
Vasco, unfortunately, we have not received any email. I've sent you an email again. Please check your Inbox and do not change the Subject of the email while responding.
Ask a question