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Greet De DonckerGreet De Doncker 

infected with Java:malware-gen : maninthesky

Threat secured keeps popping up every second, please help.

File path: Incoming email 'Review Done : Inter Bank Transfer(IBG) - 180220****' From: "standardchartedbank.com" <Pay-Alert@sc.com>, To: undisclosed-recipients:;|>67,000$ mt103.zip#2064323363|>67,000$ mt103.jar\operational\JRat.class

Virus name: Java:Malware-gen [Trj]
 
-980888528-980888528 (Avast)
Greet,
Let’s take a look at this together. Could you share the screenshot of that detected message to have better understanding? Let us know the exact version of AVG you are using.
Alan BinchAlan Binch
Greet, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Greet De DonckerGreet De Doncker
Maninthesky keeps popping upAVG version
Greet De DonckerGreet De Doncker
User-added image
Alok KumarAlok Kumar (Avast)
Thank you for providing screenshots Greet,
It seems to be a false positive. I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed AVG program and we will help you to fix the AVG Internet Security detection issues as quickly and effectively as possible.
Best regards,
Alok.
Tugra STugra S
Hi Guys,

I have exactly the same problem. Continuously popping up AVG window and it is really annoying. Did you find a solution for that?

Tugra
Alok KumarAlok Kumar (Avast)
Hello Tugra,
May I know if you're using AVG Free Antivirus for your computer protection? If possible please share a screenshot of the AVG detection with the "see details" windows to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Greet De DonckerGreet De Doncker
No, mine is not resolved.  Some junior technician tried to find the infected email in my Outlook, just copied the name of the sender and did a search which I did and could have done myself.  I was told to be contacted by a senior technician which did not happen until now;

Now I'm getting hundreds of Mail Delivery System messages saying that messages I never sent, were not delivered.  There is obviously something realy wrong.  

Greet
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Greet, I apologize for the inconvenience. I have checked your previous case history, our senior technicians had sent you an email on  March 8, 2018, at 6:23 AM to reconnect to them remotely. Please check the email and get in touch with them to fix the issue.
Martin ParizekMartin Parizek
Hello, I have the similar problem, the same pop-up window again and again. I have tried to find the infected email in my office, but no results. Can you help me please ?
User-added image
Martin ParizekMartin Parizek
Hello, I have the same problem with infected email and never ending pop-up window. Coul you help me ?
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hello Martin,

I apologize for the inconvenience. To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
David HendersonDavid Henderson
Hello, am having the same problem as above with the pop up coming up every 5 seconds. Can anyone help me.
Alok KumarAlok Kumar (Avast)
Hello David,
We are here to help.
May I know the AVG program (AVG Antivirus free/AVG Internet Security) you have installed on your computer? I also request you to share a screenshot of the of the AVG detection with see details page to proceed further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Regards,
Alok.
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