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A EA E 

AVG Mail Shield has been interfering with Thunderbird retrieving my mail

AVG 18.5.3059 is not playing nice with Thunderbird.  2 problems.  I keep getting  "Unable to connect to your IMAP server.  Exceeded maximum amount of connections" error message. Also, when I click "reply", it won't send the email.  Says something about in incorrect subject.  Don't remember that error message.   I disabled the Email shield in AVG and T Bird worked fine again.  So I found a help file for AVG and,  I followed the instructions.  I exported the "MailShield.der" from AVG and imported it into Thunderbird but, first I had to delete the certificate that was already there of that same  name and it imported the new file fine and, Thunderbird worked for a few days.  But today, the same 2 problems are happening again.   I figured I'd try the export and import of "MailShield.der" again but, it wouldn't install saying it was already installed (as it did before) but, unlike the first time I imported it into Thunderbird, it was NOT in the list so I couldn't delete it.  Now I have to disable the email shield in order to get my mail again.  Oh yeah, I also have SSL unchecked.
Thanks for your help
Best Answer chosen by A E
Balasubramanian SBalasubramanian S (Avast) 
Hello A E,

We realize the situation.
Let us check the status with our senior team and get back to you.
Your patience is much appreciated.

All Answers

Balasubramanian SBalasubramanian S (Avast) 
Hello A E,

We realize the situation.
Let us check the status with our senior team and get back to you.
Your patience is much appreciated.
This was selected as the best answer
A EA E
Sure,  Also, I have some more information that may help.  When I installed the current version, I ran AVG Clear first so I could do a fresh install because there was some problem with the program update that AVG did automatically. Sorry, I can't remember what the problem was then.  That was in July of this year and a lot of stuff going on in my life right now so...  Anyhow, I just looked at the install I did in July and it said it was version: 18.5.3931.0.   But, when I go to "About" in AVG software, it says the version installed is 18.5.3059.  Anyhow, just some more information.
A EA E
P.S.  When I installed the current version, I ran AVG Clear first so I could do a fresh install because there was some problem with the automatic program installation. Sorry, I can't remember what the problem was then.  That was in July of this year.  Anyhow, I just looked at the install I did in July and it said it was version: 18.5.3931.0.   But, when I go to "About" in AVG software, it says the version installed is 18.5.3059.  Anyhow, just some more information.
Alok KumarAlok Kumar (Avast)
AE,
Thank you for your patience and the information. We have tested everything and it works fine. The AVG version 18.5.3059 is correct. I have sent you an email, please help us with the information requested and we will do our best to assist you.
Regards,
Alok.
A EA E
It's me again.  I had deleted the emails we wrote back and forth , thinking the issue was somewhat resolved but, I just got the BSOD while retrieving my emails in Thunderbird so, I have to post here rather than email you about it.  

This is the information I got from the Blue Screen as it was dumping the physical memory:
AVGSTMXP.SYS
A7037548 base at A7020000
DateStamp 5B23B8FE

I turned off the mail shield once again until I know what's going on.
Thanks for your help,
Annette
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