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Tim LaFave AVG Ultimate unlimited for 2 years
It installed great on our two desktop computers. My account shows the correct info. Already installed AVG to both Samsung Galaxy 8+ phones. Will not change to pro versions on my phones no matter what I do. I have installed, uninstalled, installed from AVG my account, installed from google play, logged out logged back in to my account. Restarted phones.
Even AVG phone tech support doesn't know what is wrong and had me setup an email tech support ticket which I am waiting for a reply. Same thing with both phones, it keeps wanting me to pay to upgrade to pro and still keeps putting those annoying ads up.
Any Ideas?
Even AVG phone tech support doesn't know what is wrong and had me setup an email tech support ticket which I am waiting for a reply. Same thing with both phones, it keeps wanting me to pay to upgrade to pro and still keeps putting those annoying ads up.
Any Ideas?
We realize this must be upsetting.
The ticket that you have submitted is being analyzed by our mobile team.
Since the support is via email, it will take time for them to respond.
Your patience is much appreciated.
I followed the steps on my phones and I got a screen wanting me to upgrade to pro instead of giving me a form to fill out for direct support.
I purchased AVG Ultimate and nobody at AVG support can help to fix why it will not go to pro on my Android phones. There needs to be phone support for Android issues like this. The support at AVG is not there. Someone in the Philippines gave me a phone number for support in India which told me that there is no phone support for Android phones only email, which doesn't work when I follow the instructions online. I am seriously wondering why I went with AVG at all.
This is the third day of trying to deal with this. Maybe I should try discussing this on Twitter, Facebook and anywhere else I can think of.
We apprecite your efforts and patience. Please revert to that email if you need any further assistance.
Yes, Android support is provided through email. We do not have phone or chat support. We will take this as a feedback and cascade to concern team.
Not to worry, our mobile team will check your response and get back to you soon.
It appears that AVG (AVAST) Does not want to help me with the problem that their software won't work on my phones, email is the only way to get support for Android phones, following the directions tech support gave me to contact direct support don't work, as well as tech support aren't taking care of the problem and are just passing me along.
So far Customer Support SUCKS !!!!!!!!! here.
If I were you, I would feel the same. We are trying our best to resolve the issue. We could help you further if we have your support.
We need to escalate this case to anayze the exact cause. That's why our mobile team requested you to share the required info.
We have notified them to assist this case with high priority. Please send us the requested info to check and assist you further.
Our mobile team will get in touch with you as soon as possible, we request to wait for the reply from them.