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Elena PolyakovaElena Polyakova 

How to cancel 60-days trial

My VPN trial cannot be cancelled. My product is not shown where it is supposed to be. Please help.

 

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Best Answer chosen by Elena Polyakova
Alok KumarAlok Kumar (Avast)
Thank you for the confirmation Elena,
I have cancelled the automatic renewal for AVG Secure VPN trial (which is valid until 2018.11.9). The subscription will not renew and no money will be taken from your account.
Feel free to contact us again if you need any further assistance.
Regards,
Alok.

All Answers

KarthikeyanKarthikeyan (Avast) 
Hello Elena,

I will check this for you.

I am unable to find any active trial subscription of AVG Secure VPN with this email address.

May I know, how you subscribed for this trial subscription?
Elena PolyakovaElena Polyakova
I just clicked the bottom with the special order. And I received the letter from AVG company. It says that i got a trial subscription of AVG VPN. User-added imageUser-added imageUser-added image
KarthikeyanKarthikeyan (Avast) 
Did you enter your credit card details to subscribe for 60 days trial?
Elena PolyakovaElena Polyakova

Yes, sure. It was at 13.11 as you can see. 

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Vishnu VardanVishnu Vardan (Avast)
Thank you for sharing us the screenshot.

While checking the screenshots provided, we could see that you have purchased AVG Secure VPN (60 day) trial subscription with j***@mail.ru email address.

Would you like to cancel the automatic renewal for this subscription?
Elena PolyakovaElena Polyakova
"Would you like to cancel the automatic renewal for this subscription?" - Yes, right. 
Alok KumarAlok Kumar (Avast)
Thank you for the confirmation Elena,
I have cancelled the automatic renewal for AVG Secure VPN trial (which is valid until 2018.11.9). The subscription will not renew and no money will be taken from your account.
Feel free to contact us again if you need any further assistance.
Regards,
Alok.
This was selected as the best answer
Elena PolyakovaElena Polyakova
Thanks a lot. 
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