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david wescombedavid wescombe 

the product i orded and paid for is diffent to what it wand its not fair pleas

i,m not happy with any of the because they are different than explained i .wish full refund of 29.99 and 59.99 because one you are meant to send a email before i agree to any purchase witch i never get please refund all the payments as they are different than explained regards David
Best Answer chosen by david wescombe
-980888528-980888528 (Avast)
Hello David,
Let me explain this for you. You paid 59.99 for AVG TuneUp - Unlimited and 29.99 for AVG Password Protection.
Both are different products. Would you like to know about its features?  
I see that you have already raised a dispute with PayPal for 59.99 charge so we could not process refund for this order. Would you like to initiate refund for 29.99 on our end?

All Answers

-980888528-980888528 (Avast)
Hello David,
Let me explain this for you. You paid 59.99 for AVG TuneUp - Unlimited and 29.99 for AVG Password Protection.
Both are different products. Would you like to know about its features?  
I see that you have already raised a dispute with PayPal for 59.99 charge so we could not process refund for this order. Would you like to initiate refund for 29.99 on our end?
This was selected as the best answer
david wescombedavid wescombe
yes i would like initiate  refund 
david wescombedavid wescombe
i was tod that i would get a refund
 
david wescombedavid wescombe
yes i would like refund of 29.99
 
david wescombedavid wescombe
will some one please contact me as i was contacted last night iwas told would get a r
david wescombedavid wescombe
will some one anser me as i was told last nigt anser me please
 
AvinashAvinash (Avast) 
Hi, David.
We would like to inform you that the refund of your AVG Password Protection has been started.

Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.

Generally, it should not take more than 7 business days.
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