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We are here to help you. Currently, this service is available in English only. Yes, it seems you have placed AVG Internet Security and AVG Secure VPN order twice. The both orders has been merged, you have AVG Internet Security - Unlimited valid until 11/1/2020 and AVG Secure VPN valid until 11/1/2022.
Let us know if you want to receive a refund for one order.
Regards,
Alok.
All Answers
We are here to help you. Currently, this service is available in English only. Yes, it seems you have placed AVG Internet Security and AVG Secure VPN order twice. The both orders has been merged, you have AVG Internet Security - Unlimited valid until 11/1/2020 and AVG Secure VPN valid until 11/1/2022.
Let us know if you want to receive a refund for one order.
Regards,
Alok.
Yes,I only want to be refund with AVG Internet Security
here are the detail on my bank account: billed twice
05/11/2018 ACHAT CB DRI AVG TECHNO 01.11.18 EUR 101,75 CARTE NO 411-101,75 €
and the second one the same day and same hour
05/11/2018 ACHAT CB DRI AVG TECHNO 01.11.18 EUR 101,75 CARTE NO 411-101,75 €
Regards from your help
Alphonse PELTIER
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.