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Ale Med AVG Antivirus Won't Open On Apple Mac Mojave OS 10.14.1
Every time I upgrade my operating system for my MacBook Pro, AVG seems to give me a ton of trouble. AVG will not open its dashboard regardless of what I do now that I have upgraded to Mojave. I tried the High Sierra method which I posted on this forum on December 19, 2017, but it does not work for the Mojave operating system.
The High Sierra method is...
1. Open Terminal app
2. Copy and paste the following command (including the quotation marks):
launchctl load -w -S Aqua "/Library/Application Support/AVGAntivirus/launch/LaunchAgents/com.avg.userinit.plist"
3. Execute the command
4. Copy and paste the following command (including the quotation marks):
launchctl load -w -S Aqua "/Library/Application Support/AVGAntivirus/launch/LaunchAgents/com.avg.update-agent.plist"
5. Execute the command
High Sierra method AVG forum direct link: https://support.avg.com/answers?id=9060N000000ToDmQAK
I also tried to Mojave method provided by Alok Kumar on this forum from a few days ago but to no avail. Nothing works. What am I missing?
The Mojave method is...
1. Open Terminal app
2. Copy and paste the following command:
codesign --deep --verify /Applications/AVGAntivirus.app
3. Execute the command
4. Copy and paste the following command:
ls -al /Applications/AVGAntivirus.app/Contents/MacOS
Support/AVGAntivirus/launch/LaunchAgents/com.avg.update-agent.plist"
5. Execute the command
Mojave method AVG forum direct link: direct link: https://support.avg.com/answers?id=9060N000000gDtyQAE
Upon executing the Mojave method I end up seeing...
total 1272
The High Sierra method is...
1. Open Terminal app
2. Copy and paste the following command (including the quotation marks):
launchctl load -w -S Aqua "/Library/Application Support/AVGAntivirus/launch/LaunchAgents/com.avg.userinit.plist"
3. Execute the command
4. Copy and paste the following command (including the quotation marks):
launchctl load -w -S Aqua "/Library/Application Support/AVGAntivirus/launch/LaunchAgents/com.avg.update-agent.plist"
5. Execute the command
High Sierra method AVG forum direct link: https://support.avg.com/answers?id=9060N000000ToDmQAK
I also tried to Mojave method provided by Alok Kumar on this forum from a few days ago but to no avail. Nothing works. What am I missing?
The Mojave method is...
1. Open Terminal app
2. Copy and paste the following command:
codesign --deep --verify /Applications/AVGAntivirus.app
3. Execute the command
4. Copy and paste the following command:
ls -al /Applications/AVGAntivirus.app/Contents/MacOS
Support/AVGAntivirus/launch/LaunchAgents/com.avg.update-agent.plist"
5. Execute the command
Mojave method AVG forum direct link: direct link: https://support.avg.com/answers?id=9060N000000gDtyQAE
Upon executing the Mojave method I end up seeing...
total 1272
drwxr-xr-x 3 root wheel 96 24 Sep 05:48 .
drwxr-xr-x 11 root wheel 352 24 Sep 05:48 ..
-rwxr-xr-x 1 root wheel 651072 24 Sep 05:48 AVGAntivirus
1. Open Terminal app
2. Copy and paste the following command (including the quotation marks):
launchctl load -w -S Aqua "/Applications/AVGAntivirus.app/Contents/Backend/launch/LaunchAgents/com.avg.userinit.plist"
3. Execute the command
I hope that helps a lot of people :)
All Answers
We will work together to sort this out.
Have you reinstalled AVG after upgrading to Mojave version of Mac?
If not, we suggest you to remove and reinstall AVG once and check if that fix the issue.
I ask that nobody from AVG provide advice stating that I should uninstall and reinstall as it is a waste of their time and mine. This exact same issue happened to me last December when I upgraded to High Sierra. I was only able to rectify it by using Terminal which is why I posted the instructions I followed last time in my initial post, so that AVG technical support could see that I have encountered this issue before and that it is not a simple problem which requires an uninstall and reinstall solution
When this problem occured last December, the problem had to be escalated to an AVG senior team member. The AVG senior team member was able to provide instructions which corrected the problem so I ask that an AVG senior team member please look into this issue and get back to me as soon as possible
They will check this issue from their end and provide you the best solution.
We appreciate your time and co-operation.
Here is the High Sierra fix from December 17, 2018which I posted last year...
launchctl load -w -S Aqua "/Library/Application Support/AVGAntivirus/Contents/Backend/launch/LaunchAgents/com.avg.userinit.plist"
launchctl load -w -S Aqua "/Library/Application Support/AVGAntivirus/Contents/Backend/launch/LaunchAgents/com.avg.update-agent.plist"
And here is the attempt at a Mojave fix...
launchctl load -w -S Aqua “Applications/AVG AntiVirus/Contents/Backend/launch/LaunchAgents/com.avg.userinit.plist"
launchctl load -w -S Aqua “Applications/AVG AntiVirus/Contents/Backend/launch/LaunchDaemons/com.avg.update.plist"
The file pathways are correct, (I triple checked) but they don't seem to work. Anybody with more experience than I is welcome to participate :)
1. Open Terminal app
2. Copy and paste the following command (including the quotation marks):
launchctl load -w -S Aqua "/Applications/AVGAntivirus.app/Contents/Backend/launch/LaunchAgents/com.avg.userinit.plist"
3. Execute the command
I hope that helps a lot of people :)