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Kristin Mugrage My Boot-Time Scan suddenly will not install or run.
I have been using AVG Internet Security Pro for a year exactly. I bought it with a two year license and I have checked and the AVG site still shows the license is good for another year when I log into my subscription/account.
I have tried to use the repair option but when it completes I still have the exact same problem.
I have also deleted and completely installed ALL AVG software from my computer and reinstalled only AVG Internet Security, (I also have a subscription to AVG PC Tune Up.) This also does nothing to change the problem.
The Boot-Time Scan option worked just fine for just over a year as I run it weekly. It of course installs a new version of itself from time to time but always has operated just the same. Suddenly it now goes to the install screen and the four box animation does its thing but it stays at 0%. Last night I left it running for over 16 hours. When I abort sometimes it gives no error at all it just will not scan when rebooted. Other times it says that it is installed even though it clearly never did and prompts me to reboot.... which of course just reboots the computer without scanning it.
I do not and have not had ANY other firewall or antivirus software of any kind ever installed on my computer besides AVG. I have checked my Registry as well as my App List through Windows to make sure some renegade program didn't install another virus app etc without my knowledge. I have found nothing.
I have also verified that Windows Defender AND Windows Firewall are indeed turned off and that the Security Dashboard is aware that AVG is my default provider of both.
Please help me.
If I have to I will just uninstall their software and purchase another product from another company in order to secure my computer but I am already a paying customer who owns 363 more days of licensure on this product. It's a shame because my experience with their product has been rather flawless other than this issue. But it's a deal breaker for me if I cannot get it resolved.
I have tried to use the repair option but when it completes I still have the exact same problem.
I have also deleted and completely installed ALL AVG software from my computer and reinstalled only AVG Internet Security, (I also have a subscription to AVG PC Tune Up.) This also does nothing to change the problem.
The Boot-Time Scan option worked just fine for just over a year as I run it weekly. It of course installs a new version of itself from time to time but always has operated just the same. Suddenly it now goes to the install screen and the four box animation does its thing but it stays at 0%. Last night I left it running for over 16 hours. When I abort sometimes it gives no error at all it just will not scan when rebooted. Other times it says that it is installed even though it clearly never did and prompts me to reboot.... which of course just reboots the computer without scanning it.
I do not and have not had ANY other firewall or antivirus software of any kind ever installed on my computer besides AVG. I have checked my Registry as well as my App List through Windows to make sure some renegade program didn't install another virus app etc without my knowledge. I have found nothing.
I have also verified that Windows Defender AND Windows Firewall are indeed turned off and that the Security Dashboard is aware that AVG is my default provider of both.
Please help me.
If I have to I will just uninstall their software and purchase another product from another company in order to secure my computer but I am already a paying customer who owns 363 more days of licensure on this product. It's a shame because my experience with their product has been rather flawless other than this issue. But it's a deal breaker for me if I cannot get it resolved.
We are sorry to hear this and will definitely help you on this matter.
Perform repair of AVG Internet Security as mentioned in this http://avgread.me/1BVxDSY article.
Click on "gear" icon near "scan computer" option of AVG Internet Security and select "boot time scan".
Use the slider and enable the scan. Restart your PC and check the status.
If the issue persist, Click on "Menu-->About" from AVG Internet Security interface and provide the version information here.
Keep us posted.
Software version:
18.8.3071 (build 18.8.4084.0)
Virus definitions version:
181208-4
UI version:1.0.134
Number of definitions:
5,326,989
Thanks again.
However; I have already done the first thing you suggested.
Quoting from my original post above:
"I have tried to use the repair option but when it completes I still have the exact same problem.
I have also deleted and completely installed ALL AVG software from my computer and reinstalled only AVG Internet Security, (I also have a subscription to AVG PC Tune Up.) This also does nothing to change the problem."
This is the Version information you provided. You will see it is your most current version as of the moment of this post.
Thank you.
That's unfortunate the issue persists after reinstallation.
I have emailed you a steps to get connected with our advanced support. Please follow the steps from the email and our advanced support will check this for you.