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We appreciate you contacting us about this payment. This order was placed because you agreed to automatic extension of your subscription when you signed up for AVG TuneUp - Unlimited. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
We would like to inform you that the refund of your order has been started.
Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail from avg.cs@digitalriver.com.
If you have not received the separate email, please check your junk or spam mail filters. Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
We'd be glad to clarify this for you.
When you sign up an AVG trial subscription, the subscription will continue until you cancel it.
You will be billed 3 days before the expiry date, so that you will have a continuous protection without any interruption in service or security. The renewal notification email contains information on "How to cancel your subscription" before being charged by AVG.
Please visit https://support.avg.com/RefundForm and fill in the refund form and submit it. Upon successful submission, our refund team will process your request and get back to you via email with in 3 business days.
Your patience is highly appreciated.
We will certainly look into this and help you.
Please contact us from your own post to assist further.
We acknowledge your request for refund.
Please post your own query so we get enough details to locate your account in our database and proceed with your request.
If needed we will also ask more details to help you with the refund.
Thanks in advance for understanding.