Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Jonathan ChambersJonathan Chambers 

AVG Activation Code for Driver Updater software failing

After having bought the AVG Driver Updater software 2 days ago, the supplied activation code keeps failing with 'there was problem with trying to activate'. I am connected to the internet and the code I am using is the one provided under subscription. I would have thought this was a fully automated process but it appears to be a connection to the AVG server to confirm the activation code that seems to have the fault. Fully appreciate the situation customer support are under but is anyone else having this problem ?
If so, and no fix is in sight I will just cancel the credit card payment.
Thanks,
Jonathan
Dinesh KrishnanDinesh Krishnan (Foundever)
Hi Jonathan,

In light of the current circumstances concerning Covid-19 outbreak, there was a delay. Hope you're well.  
We're glad to help you with the activation process.
As it isn't recommended to share the registration key over this post, we've sent you an email including it.
Please check & let us know if you've attempted to use the same key to activate Driver Updater.
Midhun AloorMidhun Aloor (Foundever)
Hello Jonathan,

I apologize for the inconvenience.
Please use this article to change your DNS settings.
After changing the DNS settings, try activating AVG Driver Updater with the code we provided.
Keep us updated.
Jonathan ChambersJonathan Chambers
Hi Dinesh and Midhun,

Thank you for your response. Before I start changing DNS server setiings on my PC what will the effects of this be e.g. risks etc...  and should I then change the settings back to what they were ?

Many Thanks,

Jonathan
Jonathan ChambersJonathan Chambers
Hello Dinesh and Midhun,
I have changed the DNS server settings and performed the instructions as provided by AVG. The activation still fails with the same failure message.
If there is no other solution, please can you advise how I get a refund ?
Many Thanks,
Jonathan
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Jonathan, we acknowledge your refund request.

Please accept our apologies for the inconvenience caused.

If you have any third party AntiVirus program, please turn off the program and try to activate the AVG program again.

Let us know, the status of the issue.
Ask a question
Struggling with non-AVG technology? We can fix that, too!