I scanned a file before installing it using AVG itself. Upon installation, I received an error that the file is infected with idp.alexa.52. I allowed it to be installed since im sure that it is clean. After the installation, I scanned the file again and confirmed that it is clean.
Is this a bug with the current AVG. I'm currently testing the trial to check if this is good with detection.
I apologize for the inconvenience. Please share us the screenshot of the error message you received, so that we can help you better. Refer to this article to take a screenshot. You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Keep us updated.
The file path is detected from temp folder is from a third party setup file. I suggest you to delete the particular file by following the file path and run a scan with AVG.
Please let us know if you receive the same detection.
As I have mentioned before, I have scanned the files using AVG before installation and nothing was detected. During the installation, this is the error message received: Once it was installed, I scanned the files and performed a deep scan but nothing was detected.
If the file detected is false positive, I suggest you to submit the file in the below link for analysis to our concern team. One of our colleagues will contact you via email after analysis. You can respond to the email for further communication.
I apologize for the inconvenience.
Please share us the screenshot of the error message you received, so that we can help you better.
Refer to this article to take a screenshot.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Keep us updated.
Please see attached
The file path is detected from temp folder is from a third party setup file. I suggest you to delete the particular file by following the file path and run a scan with AVG.
Please let us know if you receive the same detection.
Once it was installed, I scanned the files and performed a deep scan but nothing was detected.
Could this be a bug in AVG?
https://www.avg.com/en-us/false-positive-file-form
Having same issue!
I dont want to delete my file, but I WANT to know if is a false or real positive!
Who better than you can tell us????
After the today's update my AVG is having a lot of problems, with the firewall too!