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Derek Harris Enhanced Firewall is turned off --- and won't switch on
Hi - I just manually updated AVG Internet protection by clicking on the 'check for updates' virus definition button and also the 'check for updates' application button. Both downloaded updates dates April 1st. BUT now AVG says the Enhanced Firewall is turned off. I've clicked 'Turn On'....but then get an AVG message saying 'Enhanced Firewall not available.'
I've re-booted. Same problem.
Any advice?
AVG support is operating a reduced serviced at the moment, like most of us.
I've re-booted. Same problem.
Any advice?
AVG support is operating a reduced serviced at the moment, like most of us.
We will help you with that.
Could you share the screenshot of error message?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you for providing the screenshot.
In this case, I kindly request you to repair the product using this article.
If the issue still persists go ahead and uninstall and reinstall the AVG Internet Security.
Keep us posted.
We have replied to your original post: https://support.avg.com/answers?id=9060N000000gNCl .
Keep up the conversation through single thread in order to get quick assistance.
Thank you.
OK. Have reinstalled. Looks to be OK. But there is no mention now of a firewall on the AVG screen. Is there a way I can check it's now working? Pic below:-
You can check whether the Firewall is on or off in the Hacker Attacks option.
Keep us posted.
Thanks. All good there. But now I have another problem with AVG. It's trying to block itself!!
Could you please provide me the screenshot after clicking the See details in the left bottom of the corner?
With the details we will be in a better position in helping you.
Please reset Google Chrome browser to default settings and check for the popup.
Click the below link to show steps to reset Chrome.
https://support.google.com/chrome/answer/3296214
Keep us posted.
If the popup appears again, we can investigate further.
Feel free to contact us if you need further help.
Have a nice day!
In case anyone else looking for same information .... Just want to add here - in my case, the "repair" procedure which didn't work for Derek, did work for me after re-boot (Windows 10)
Our developers has released a recent update regarding the firewall issue experienced by our users.
You can update it manually or repair the program for the update to be completed and resolve your issue.
Feel free to reach us for further help.