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Kevin LerouxKevin Leroux 

computer won't start after update

Ran an AVG update on a Windows 8 computer. On reboot the computer failed to start. Tried creating and using an AVG Rescue CD as well as a Windows 8 installation CD. Neither would boot.
Best Answer chosen by Kevin Leroux
Kevin LerouxKevin Leroux
Thanks AVG for making my life miserable. Great that AVG has caused a problem and has passed the buck on resolving the issue. Time that I put out a warning to everyone I recommended AVG to that they can't trust AVG to be there after they destroy your computer.

All Answers

Dinesh KrishnanDinesh Krishnan (Foundever)
Hi Kevin,

This isn't the usual behavior of AVG program. Let us work towards fixing the issue.
Please let us know what happens exactly while booting your computer. Do you receive any options or message?
If so, please share us the snapshot of it using your mobile/camera for better clarity.
Meanwhile, you can attempt to boot the computer in safe mode & check.
Kevin LerouxKevin Leroux
Computer looks at CD drive then does nothing. Black screen throughout. No options nor messages and every effort to access safe mode unsuccessful.
Dinesh KrishnanDinesh Krishnan (Foundever)
We're sorry to know that, Kevin. In this regard, we'd suggest you to perform a power drain on your computer to check if it helps (depending on your device model).
Kevin LerouxKevin Leroux
Performed a power drain and now there is even less activity on the computer when I try to boot up. CD drive only activates momentarily then nothing . . .
Sarath PriyanSarath Priyan (Sitel)
Thanks for trying, Kevin.

To know the exact message on the PC, I request you to take a image and attach in this post.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Kevin LerouxKevin Leroux
As previously stated . . .  there is no message. Computer fails to proceed beyond an initial CD drive activity.
Rakshith RajkumarRakshith Rajkumar (AVG)
I understand, Kevin
In this case, I request you to check is you are able to do a system restore.
Keep us posted.
Kevin LerouxKevin Leroux
What part of nothing appears on the computer after the AVG update is confusing you? I can't do anything since the update.
Rakshith RajkumarRakshith Rajkumar (AVG)
I apologize for that, Kevin
I request you to restart the PC for three times continuously.
You will get an advanced option.
Please let us know what option you see, so that we can help you further.
Keep us posted.
Kevin LerouxKevin Leroux
I ried that again (I had tried that previously) but the computer still won't produce anything but a black screen.
Rakshith RajkumarRakshith Rajkumar (AVG)
Unfortunately, there is no other go other than contacting the local technician or Windows Support to help you out.
I apologize for the inconvenience caused so far.
Thank you.
Kevin LerouxKevin Leroux
Thanks AVG for making my life miserable. Great that AVG has caused a problem and has passed the buck on resolving the issue. Time that I put out a warning to everyone I recommended AVG to that they can't trust AVG to be there after they destroy your computer.
This was selected as the best answer
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