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We're glad to help you with this.
From your description, we see that there is an older version of AVG PC TuneUp installed on your computer.
Hence, you're receiving the message as failed upon attempting to 'activate & install'.
In this regard, you may need to remove the older version using AVG Remover & then install, activate the latest version.
As it isn't recommended to share the license info over this post, we've sent you the activation code via email.
Please use it to activate & let us know if it helps.
We have the multi device subscription and have been installing avg on several other devices. Before I remove it I have a couple of questions:
by using the AVG Remover, will this affect the subscription in any way, making it look like I have added it to another device instead of replacing it on a device?
And does this remove everything that was in the subscription which includes, antivirus, vpn, password and tuneup?
Will we need to do this on the other devices as well?
Thanks again
AVG Remover tool will not affect your subscription. It will detect and remove the 2017 and earlier versions of AVG programs.
It would not remove antivirus, VPN or password protection. If you have the older version of AVG PC TuneUp installed on your PC, you need to run the remover tool on them too.
In this case, I would like to offer you a free remote session.
Our remote agent will fix this in your PC.
We have sent an email with further details. Please check your inbox/spam for the email.