Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Donald LittlefordDonald Littleford 

AVG Secure VPN not reconnecting

After turning on the computer ( windows 10 ), AVG Secure VPN usually turns itself on automatically and emails are received. If I dont use the computer for short period of time ( but still still on & in sleep mode ), the VPN dis-connects itself  ( still in ON phase ). I cannot receive emails until I physically go to the VPN ICON. It then re-connects itself and emails are received. Lately the VPN ICON will not reconnect and the computer is frozen. I have to manually turn the computer off using the power switch and reboot the computer. I have found that to make everything work I have to leave the VPN in the OFF phase. However this defeats the purpose of having it. Also with VPN in the ON phase I cannot access some web sites such as Netflix.
Best Answer chosen by Donald Littleford
Donald LittlefordDonald Littleford
The lock up issue is rare.
My computer is a HP15AY123TU
I would have thought that the VPN would stay connected even when the computer went into sleep.
I shouldnt have to get VPN to reconnect each time I open the computer from sleep.

All Answers

Sarath PriyanSarath Priyan (Sitel)
Hi Donald,

Thanks for posting your query in community forum.

May I know from when you're facing this issue?

I suggest you try connecting to different locations in AVG Secure VPN and check if you experience the same.

Also, provide the details of your PC to offer additional support.

Keep us posted.
Donald LittlefordDonald Littleford
Did you get my latest response.
It does not appear here
Donald LittlefordDonald Littleford
The lock up issue is rare.
My computer is a HP15AY123TU
I would have thought that the VPN would stay connected even when the computer went into sleep.
I shouldnt have to get VPN to reconnect each time I open the computer from sleep.
This was selected as the best answer
Donald LittlefordDonald Littleford
I do not have a different location to see if VPN would work.
My computer is a HP15AY123TU
I would have thought that once the computer is open followed by VPN that VPN would stay open even though the computer goes into sleep mode.
Donald LittlefordDonald Littleford
Could you advise when I will receive a response to fixing the problems with my AVG VPN.
 
AvinashAvinash (Avast) 
Hi Donald.
We're sorry for the delay in responding.
I'd like to inform that any active VPN connection will be disconnected as the computer goes to sleep.
Elizabeth CookElizabeth Cook
I work all day on my computer,  I have sensitive information,  Twice the VPN has "reconnected just today.  Please refund my money...I paid for everything.  I have sent 3-4 other messages...no response.

Ruth Elizabeth Cook
[Email address redacted]

Just did it again.
Midhun AloorMidhun Aloor (Foundever)
Hello Ruth,

Please accept our sincere apologies. This isn't the experience we wanted you to have had.
To further investigate this issue & help you better, we've sent you an email with instructions to contact our additional support.
Kindly check your inbox/spam folders for the email and use it to revert to them.
Ask a question
Struggling with non-AVG technology? We can fix that, too!