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Dmitry SokolovDmitry Sokolov 

AVG false positive

Your on-line false-positive form does not work.
My question:

Hello,

I am the author of UnHackMe software.
This file is an updated version 11.84.0.984.
Released date July 4, 2020
Download link:
https://www.greatissoftware.com/unhackme-beta.zip
Purpose:
UnHackMe is a Rootkit/Adware/Malware cleaner.
Web Site:
https://www.greatis.com/unhackme
The file is detected as Win32:PUP-gen [PUP]
https://www.virustotal.com/gui/file/b6813c53f7fe563daaeedb6d70dca2907530bb0db1e08064b9453440da3995ec/detection

UnHackMe was removed from Deceptors list:
https://customer.appesteem.com/deceptors
 
AVAST removed from their list:

Our virus specialists have now cleared its reputation in our database.

Request #11116062 ref:_00Db0Z3Sf._5000N2E3qH1:ref

Can you help?

Thank you!
--
Best regards,
Dmitry Sokolov
A-Team Leader, Greatis Software


 
AvinashAvinash (AVG) 
Hi Dmitry.
Sorry to hear that. Please visit https://www.avg.com/en-ww/false-positive-file-form and try to submit the false detection report.
Dmitry SokolovDmitry Sokolov
The same error.
User-added image
 
Rakshith RajkumarRakshith Rajkumar (AVG)
We apologize for the inconvenience caused, Dmitry
I request you to change the language to UK English or other languages and try submitting again.
Let us know if you are still getting the same error.
Dmitry SokolovDmitry Sokolov
My language is English.
It does not work.

Anyone can test it? 
Dmitry SokolovDmitry Sokolov
I found that the problem exist some time and not solved yet:
https://support.avg.com/answers?id=9060N000000gZPcQAM
Dinesh KrishnanDinesh Krishnan (AVG)
It seems that the server is unavailable or under maintenance at some regions, Dmitry. Hence, our colleague has suggested you to check after changing the language. Would you be so kind to change the region by clicking on the flag at top right corner in the false positive website & let us know the outcome?
Dmitry SokolovDmitry Sokolov
Are you kidding me?

The person reported about the problem one week ago:
https://support.avg.com/answers?id=9060N000000gZPcQAM

It still does not work.
I tried everything!!!

Maybe you try something?
Dinesh KrishnanDinesh Krishnan (AVG)
We understand your concern, Dmitry. The website seems to be unavailable at few regions currently. The concerned team is already aware of it. We are continuously extending and improving our support for all the languages, Please accept our apologies for the inconvenience caused.
Dmitry SokolovDmitry Sokolov
Maybe you know the country where the script works?
Just let me know.

It does not work in all countries.
It is the shame that there is now to contact the person who can fix it.
Dinesh KrishnanDinesh Krishnan (AVG)
This isn't the experience we want you to have, Dmitry. To further investigate on this, we may need to forward this to our senior team. Please wait for an email from them. Thank you for your understanding in advance!
Dmitry SokolovDmitry Sokolov
This is what I want: someone who can really help.
 
Dmitry SokolovDmitry Sokolov
I see no progress in fixing the issue.
Can you provide me an e-mail or another form of contact?
Shawn EnglemanShawn Engleman (Avast)
Hello Dmitry, Thank you for taking the time to write back. My name is Shawn, and I am writing to you on behalf of AVG's senior support team.

I understand you previously communicated with my colleague, Andre by email, however the disruption you are experiencing has not resolved.

Given you are a software developer, to help point you in the right direction, the following AVG support article, https://is.gd/JStVFD, provides AVG whitelisting information for software developers to reduce the risk of false positive detections.

I trust this information to be helpful. Let me know if there is anything else I may help you with. Regards, Shawn
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