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Gabriele BertoGabriele Berto 

HTML:Script-inf [Susp]

Hi, I have the paid version of AVG Internet Security. In the last week, using Chrome, I am constantly being notified of the neutralization of the "HTML: Script.inf [Susp]" threat associated with the address www.imaprecompressi.it. The problem occurs to me only with Chrome and not also, for example, with Edge. I have performed several scans, including in-depth ones and at the start of the operating system, but no viruses are found. How can I solve the problem? Thanks in advance for the reply. Best Regards, Gabriele
Rakshith RajkumarRakshith Rajkumar (AVG)
Hello Gabriele,

We will help you in this.
Since the AVG has not detected any threats in your PC, you need not to worry.
Could you share us the screenshot of the error message you get in the Chrome for better understanding?
Does it occur when you visit a particular website or for every website?
Refer this article for the steps to take a screenshot :  https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Gabriele BertoGabriele Berto
Hi, thanks for the reply. So far the message has always appeared immediately after opening Chrome, regardless of the site visited.Screenshot of the AVG message
Rakshith RajkumarRakshith Rajkumar (AVG)
Thank you for the screenshot, Gabriele
AVG has detected this URL has a threat and that is the reason for this pop up.
I request you to reset your Chrome browser to resolve this.
You can refer this article for the steps :
https://support.avg.com/SupportArticleView?urlname=AVG-Reset-browser
Gabriele BertoGabriele Berto
Hi, I ran the instructions on the page you posted, I restarted the pc but the problem still occurs. I also used the Chrome tool which allows you to detect malicious software. It did not find anything dangerous.
Dinesh KrishnanDinesh Krishnan (Foundever)
Appreciate your efforts in working towards fixing the issue, Gabriele.
Please ensure that the AVG program has the latest patches applied to it.
To do so : Click on refresh icon beside virus definitions in the homepage of AVG program (at bottom right corner) - Restart the computer after successful update once & check if it helps.
Gabriele BertoGabriele Berto
Hi, I did what you wrote but the problem persists. Do I have to change browser or antivirus or are there other possible solutions?
Gabriele BertoGabriele Berto
Hi, I ran the instructions on the page you posted, I restarted the pc but the problem still occurs. I also used the Chrome tool which allows you to detect malicious software. It did not find anything dangerous. What can i do now?
Midhun AloorMidhun Aloor (Foundever)
We appreciate your efforts in trying to fix this issue, Gabriele.

We've sent you an email with further instructions. Please check your inbox/spam for the email and use it to revert to us.
Gary MustonGary Muston
I recently began having the same problem. I get the same "HTML: Script.inf [Susp]" message with automatic scans done by AVG of emails coming to me with pdf files from site: https://www.academia.edu/
I have been receiving such emails daily for months with no problem but for a few days now each email gets the same virus "virus detected message".
I'm hoping for the solution.
Gary MustonGary Muston
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Midhun AloorMidhun Aloor (Foundever)

Hi Gary,

We're sorry for the inconvenience caused.
Do you think that this is a false-positive made by AVG & that the detected file is safe to access?
Also, how often do you receive these threat pop-ups?
Keep us updated.
Shane TechShane Tech
I am experiencing this same issue with my AVG. It happens when i attempt to visit my own website. I experience this issue when attempting to connect to https://sacramentojuneteenthinc.org. I recieve this message no matter which browser I use. I have tried Chrome, Firefox, and Edge. User-added image
If i disable AVG I am able to access the site. I am also able to access the wordpress admin page for the site. I have run various malware scans on this site and have manually inspected all the php files for this site and have not detected any malicious code on this site. I have also attempted accessing my site with different devices and have been able to connect successfully. I have uses a Note20, and Iphone, 2 different computers as well. One computer with linux installed (connected successfully) one computer with windows 10 and AVG installed (This computer gave the same message until AVG was disabled) The phones also connected successfully. 
Information about the site.
Wordpress Version 5.5.1
PhP version 7.3 (Yes i know its old)
Theme (Corsa)

This issue is new and I have never experienced it before. Please can anyone help with this issue?
Shane TechShane Tech
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Shane TechShane Tech
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Hari ShankarHari Shankar (Avast)
Hello Shane,
We request you to submit the false-positive request using the below link.
AVG False-positive site
Once you submit a false-positive form, our AVG Threat detection team will analyze it and get back to you via email. If it is confirmed as safe, it will be whitelisted and the virus definitions database will be released through an update.
For further queries, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
 
Mark WestMark West
I seem to be getting the same problem with firefox, as soon as i load firefox, this message appears

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Midhun AloorMidhun Aloor (Foundever)

Hi Mark,

We apologize for the inconvenience.
If you suspect that this is a false detection made by AVG, please submit the detected file for false-positive analysis using this link.
Once you've submitted the false-positive report, our concerned team will analyze the file & if found harmless, they'll whitelist it right away.
Thank you for understanding in advance!
HUGH EPSOMHUGH EPSOM
I am getting exactly the same problem - false positive with an HTML:script-inf[Susp] message on all four browsers that I use. I have reported this to AVG with the website URL of the page that I am trying to reach. The page opens fine on my mobile, and nobody else has reported any problems with the website concerned. Please whitelist the page asap!
Delli GaneshDelli Ganesh (Foundever)
Hello Hugh.
Thank you for contacting AVG Community Support.
We will certainly check and help you.
To proceed further, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.
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