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Scott Macbeth serviced.tdi Win64:Malware-gen
Hi all, recently been receiving quarantined alerts from the above virus every 5-20 minutes which I can't seem to find any info for and seems to originate from AVG itself? original location is in the appdata/roaming/AVG folder. Is this something AVG itself is reporting as a false positive or should i be worried?
We're glad to look into this & help you.
Please share us the screenshot of the notification that you receive after clicking on 'See details' option that is in the AVG pop up for better clarity.
Hi Dinesh, finally got the alert again, see above.
This isn't the expected behaviour of AVG Internet Security.
In this case, we request you to check if the application and virus definitions are upto date and check for the pop-up.
If the issue still persists, please repair your AVG Internet Security and check if the pop-up still appears.
Please write back to us if the issue persists, we'll offer you further assistance.
Thanks in advance.
I recently ran the repair not long after i originally asked for help and as you can see my the screenshots my avg is up to date fully and the other screenshots shows the consistency of the alerts.
Appreciate your time and efforts in trying to fix this issue.
We've sent you an email with further instructions. Please check your inbox/spam for the email and use it to revert to us.
We are sorry to hear this.
We will help you to resolve the issue.
Please contact us through separate post to locate your account and assist you further.
Thank you.