AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
David Ross Context Menu Icon
Windows 7 Ultimate SP1 x64
AVG AntiVirus Free 20.6.3135
Somehow, I no longer see the icon for AVG on the pull-down context menu for either a folder or a file. This means I have to look very carefully for "Scan selected items for viruses", which is not in the same place for folders versus files. I have to be careful because I have two other anti-virus applications, both of which are secondary to AVG and neither of which operates in the background.
The AVG icon appears in the Windows tray (Notification Area) and in my Start menu but not in any context menu. Does anyone know how I can get the icon in my context menus?
AVG AntiVirus Free 20.6.3135
Somehow, I no longer see the icon for AVG on the pull-down context menu for either a folder or a file. This means I have to look very carefully for "Scan selected items for viruses", which is not in the same place for folders versus files. I have to be careful because I have two other anti-virus applications, both of which are secondary to AVG and neither of which operates in the background.
The AVG icon appears in the Windows tray (Notification Area) and in my Start menu but not in any context menu. Does anyone know how I can get the icon in my context menus?
This isn't the expected behaviour of AVG Antivirus Free. We'll certainly look into this and help you.
Please share us the screenshot/snapshot of your "Context Menu", so that we can have better understanding.
Refer to this article to take a screenshot.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
In this case, we request you to uninstall and reinstall your AVG Antivirus Free and check if the issue persists.
Keep us updated.
Just now, I retrieved my archived offline installer and -- after first removing AVG -- used the installer to reinstall AVG. That did NOT resolved my problem.
Please remove offline installer (archived), uninstall your AVG Antivirus using our Clear tool, which will remove all traces of AVG Antivirus Free in your computer.
Refer to this article to uninstall AVG Antivirus Free using our AVG Clear tool.
Also, as it isn't recommended to have more than one security program in a computer, we request you to uninstall the Malwarebytes program.
Once your AVG Antivirus Free has been uninstalled using our Clear tool, please use the online installer to install AVG Antivirus Free.
Please use this link to download the AVG Antivirus Free online installer.
Kindly check if the issue persists after performing the above actions.
Keep us updated.
I suspect this is a Windows 7 problem since other applications are missing icons in the folder and file context menus. I was hoping you could help me fix the problem for AVG in a way that would suggest how to fix it for the other applications.
NOTE WELL: While both Malwarebytes and Microsoft Security Essentials are installed on my PC, they are both disabled. I use them -- along with AVG -- only to check newly downloaded files, running each separately. Each application checks for viruses and malware differently. I will not remove either Malwarebytes or Microsoft Security Essentials.
Also note that I really dislike stub installers. For AVG, this is important. After "cleaning" out AVG, I had to remain connected to the Internet without any active anti-virus application.
Since this is also happening to some applications, I request you to contact the Windows support regarding this.
When ever AVG is temporarily disabled or uninstalled for troubleshooting purpose, the Windows Defender will keep you protected.
You do not have to worry about that.
AVG Antivirus Free 22.10 .3258
This is still a problem. The program ShellExView from Nirsoft at [http://www.nirsoft.net/utils/shexview.html] allowed me to open the data handler in my Windows registry for AVG's entry in context menus. The data handler registry entry contains a pointer to ashShell.dll, which does not contain the AVG icon. Could this not be the cause of my problem?
We'll certainly check and help you.
We've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.