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tom mcguiretom mcguire 

Sept. 1 update

   After the Sept. 1st update and restart, when I hover over the AVG logo it tells me ( in pink ) that I'm unprotected, but when I click on AVG it says I have basic protection ( in pink ). It used to say I was protected ( in green ) when I hovered over the logo & when I clicked on it said I had basic protection ( in green ). Which is it ? Am I protected or not, and why the color change?
Rakshith RajkumarRakshith Rajkumar (AVG)
Hi Tom,

This isn't the usual behavior of AVG program. Let us work towards fixing the issue.
I request you to repair the AVG using the steps mentioned in this article :
https://support.avg.com/SupportArticleView?urlname=Repair-AVG-Antivirus

If the issue still persist, I request you to uninstall and reinstall the AVG.
Keep us posted.
Wanda SeetWanda Seet
I am having similar problem. AVG with an identity crisis. Popup tray icon says I'm unprotected but AVG main window says I am but in red. So am I protected or not?

User-added image


 
AvinashAvinash (Avast) 
Hi Pat.
Could you click Menu -> My Subscription and share a screenshot of that window?
tom mcguiretom mcguire
I have the same screenshot as Wanda, I also have a differrent one but I'm not a computer wizard getting paid to fix your update problems and I don't know how to send it to you. I've spent too much time on this already. I sent the original post before Wanda
Rakshith RajkumarRakshith Rajkumar (AVG)
We will check and help you, Tom
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
tom mcguiretom mcguire
Wandas screenshot pretty much captures it, lower right corner says unprotected but the top says I have basic protection. Back to my original question please.(Sept. 1st update)
Rakshith RajkumarRakshith Rajkumar (AVG)
Can you confirm that you have repaired the application and have also uninstalled and reinstalled as suggested in the first reply?
Wanda SeetWanda Seet
I uninstalled and reinstalled the latest version and it resoved the issue. 

Thank you!
Midhun AloorMidhun Aloor (Foundever)
Thank you for updating the status, Wanda.

Glad to know that your issue has been resolved.
Feel free to contact us if you need any assistance with AVG.
tom mcguiretom mcguire
Glad to hear Wanda fixed hers, I uninstalled mine & now I can't reinstall. What happened?
Dinesh KrishnanDinesh Krishnan (Foundever)
Hi Tom,

Please let us know what happens exactly while reinstalling AVG. 
If you receive any error message, share us the screenshot of it for better clarity.
tom mcguiretom mcguire
Apparently Microsoft blocked the install, but I got around it and reinstalled. Appears to be OK except now some websites won't allow me access because of an invalid authentication code. What's that?
Dinesh KrishnanDinesh Krishnan (Foundever)
We're sorry to know that, Tom. 
As we're uncertain about the exact message that you receive, would you be so kind to share us the screenshot of it?
Also, clarify whether this happens irrespective of browsers or in a specific browser.
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