AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Louis Bisseling PuAgent-AZ[PUP]
I am very dissatisfied with how AVG intends to solve PuAgent-AZ [PUP] with CleanMyMac for me. You simply cannot get this file to be ignored or placed anywhere in the exception. It drives me crazy and every time I get an unclear answer from AVG. I see a lot of people have this problem. I WANT MY MONEY BACK or give a solution that actually works.
Louis
Louis
We are sorry to hear this.
We will help you to resolve the issue.
Please provide us the screenshot of the message to investigate further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted.
All Answers
We are sorry to hear this.
We will help you to resolve the issue.
Please provide us the screenshot of the message to investigate further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted.
We could see that our technical team sent you an email an hour ago with the instructions on how to proceed further.
Could you check and confirm whether you have tried the steps provided in the recent email?
We would like to clarify that the PUP detection by AVG for CleanMyMac is legitimate.
The reason is they are marked as a deceptor by APPESTEEM. To know more about it, refer this link.
If you do not wish to see AVG showing PUP detection for CleanMyMac, then please add it to AVG's file shield exception.
Please refer this article and follow the steps as mentioned under "Set exceptions".
Thank you.
We've already replied to your original post.
Please keep up the conversation via your original post for quick & better assistance.
Thank you for understanding.
We'd like to inform that this detection is correct and if you want to use CleanMyMac along with AVG, please add it to AVG exceptions list.
1. Click AVG AntiVirus or AVG Internet Security in the top-left corner of the menu bar, then select Preferences from the context menu.
2. Click the Exceptions tab, then select a shield in the left menu.
3. Click the lock in the bottom-left corner of the window, enter your system administrator credentials, then click OK to grant permission for the changes.
4. Click the + (plus) symbol at the bottom of the table.
5. Choose File Shield: Navigate to the file or folder you want to exclude, then click Open.
6. Add the CleanMyMac application to File shield exceptions.
We're glad to help you with this.
To assist you better, we request you to write back to us via your own/new post, so that we can access your registered email address & send you an email with further instructions.
Thank you for understanding.