Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
David SchulzeDavid Schulze 

SPAM Protection

I had to reinstall AVG Internet Security (paid version). But now the reinstalled version no longer has SPAM protection installed. It doesn't show up where I choose which parts of the program I want to install. Where do I get it from?
Rakshith RajkumarRakshith Rajkumar (AVG)
Hi David,

We will clarify this for you.
The Anti-Spam option was removed for the AVG because the email client itself are providing the sufficient protection for Spams.
I request you to check the respective email client support for the Spam settings.
Thanks in advance for understanding.
David SchulzeDavid Schulze
Funny. I still have AVG Internet Security on my other computer running Windows 7. It did not need to be reinstalled. It's the same version as Windows 10, version 20.7.3140, build 20.7.5568.597. However, it still has the Anti-Spam option in the Components section, and it's still in the Payments tab.
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Thank you for the information, David.

Could you share us the screenshot of the AntiSpam component and the version of your AVG program?

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

Keep us posted.
David SchulzeDavid Schulze
These screenshots are from my older Windows 7 computer, showing the AVG version and components screens, and how it looks in Payments and the Spam component. I hope these are all the screenshots you need.

User-added image
User-added image
User-added image
User-added image
None of these same screenshots can be seen in the same version of AVG on my current Windows 10 computer, which is the one where I had to reinstall AVG.
Midhun AloorMidhun Aloor (Foundever)
Thank you for sharing the screenshots, David.

We've forwarded your concern to our higher level of support. They'll review your case and will write back to you as soon as possible.
Your patience is appreciated in this regard.
Shawn EnglemanShawn Engleman (Avast)
Hello David. Thank you for taking the time to write and for your patience. My name is Shawn and I am writing to you on behalf of the AVG Senior Support team.

Specific to your concern, the AntiSpam feature is still available on installed versions of Internet Security, prior to the version 20.5 update. However upon uninstalling and reinstalling Avast Internet Security on your Windows 7 computer, the feature will not be available. At some point in the foreseeable future, the AntiSpam feature will be completely removed from all versions of AVG Internet Security, as it is being discontinued, as explained by my colleague.

I trust this explanation and information help clarify your concern. Regards, Shawn
Ask a question
Struggling with non-AVG technology? We can fix that, too!