Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
john smithjohn smith 

How do i stop random AVG pop ups

Hello, i have the free AVG antivirus and was looking to go premium on windows 10 but i keep getting AVG pop up in front of my windows atleast once per day. It looks to be advertising and warning me password protection is not active and that i am not premium etc.

I have already turned off notifications and activated silent mode. 

If there is no option to stop them i will uninstall and use another option.

thanks.
Dinesh KrishnanDinesh Krishnan (Foundever)
Hi Martyn,

This isn't the experience we want you to have. We'd like to look into this & help you.
As we're uncertain about the exact pop ups that you receive, would you be so kind to share us the screenshot of it?
Also, clarify whether you use AVG Free Antivirus on your computer.
john smithjohn smith
Hello, yes i useAVG Free Antivirus.   Below is the pop up i got just now. It pop up in front of all of my windows.

pop up
Balasubramanian SBalasubramanian S (Avast) 
Thank you for sharing the screenshot.
We would like to clarify that this isn't a popup from AVG.
It is a message that is appearing on AVG Antivirus free user interface.
In general, a popup is a window that appears separately other than the user interface of a program.
Since password protection feature is turned off on AVG Antivirus free, this message is appearing on user interface.
Whenever a component is disabled, AVG will show that it has been disabled which is how the program is designed.
If you would like to submit a feedback regarding it, please click on "Menu->About->Submit Feedback" from AVG Antivirus free program to get it done.
Thank you.
john smithjohn smith
This window pops up atleast once everyday. It pops up in front of all of my windows...
Rakshith RajkumarRakshith Rajkumar (AVG)
We understand your concern, John
Since this is how the application is designed, we request you to submit your feedback..
Thanks in advance for understanding.
john smithjohn smith
ok so there is no way to stop that window from popping up and disturbing me or interupting what i am doing? that is all i wanted to know.

I will have to uininstall today.

thanks.

 
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
John, as mentioned before when a component is disabled, AVG will show that it has been disabled which is how the program is designed.

Unfortunately, we won't be able to disable it.

You can submit a feedback to our developers "Menu->About->Submit Feedback" from the AVG Antivirus free program to get it done.

Thank you.
justas donjustas don
well im pretty sure at this point your application is a virus, i dont want it start when i boot up my computer and when in settings i select that i dont want the app to start up and refresh it, it turns itself back on
Ask a question
Struggling with non-AVG technology? We can fix that, too!