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Dean Dixon Oops! It looks like you're offline
Hello,
My AVG shows 4 performance issues. When I click to resolve this it comes up with another tab showing the following:
"Oops! It looks like you're offline. Please check your internet connection and try again." "Retry"
I click retry and it does nothing.
My internet connection is on and on the same network.
What is going on?
My AVG shows 4 performance issues. When I click to resolve this it comes up with another tab showing the following:
"Oops! It looks like you're offline. Please check your internet connection and try again." "Retry"
I click retry and it does nothing.
My internet connection is on and on the same network.
What is going on?
We're sorry to hear this.
Could you please share the screenshot of the error tab to investigate further?
Refer to this article for the steps to capture the screenshot. https://bit.ly/2Y6RCDP
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
Thank you for sharing us the screenshot. We will check and glad to help you.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
Thank you for contacting AVG Community Support.
We are sorry to know that you're facing this issue. We'll check and help you.
To proceed further, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.
Thank you for contacting AVG Community.
We're glad to look into this & help you.
To proceed further, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.
Thank you for reaching AVG Support channel. We are sorry for the inconvenience caused. We understand that you are unable to resolve performance issues on your device. We will check and help you to resolve it.
We request you to repair AVG Internet Security once and restart the device. Now, check whether you are still getting offline error message.
Refer the below article to know how to repair AVG Internet Security :
Repairing AVG Internet Security
Please try the above steps and let us know if its help you to resolve it. We look forward for your response.
Support through this channel is available only in English. You can write back to us in English or we'll help you in your language using Google Translate.
NOTE: The below message is translated for your convenience using Google Translate.
Hola Alejandro,
Gracias por comunicarse con el canal de soporte de AVG. Sentimos los inconvenientes causados. Entendemos que no puede resolver problemas de rendimiento en su dispositivo. Lo comprobaremos y le ayudaremos a resolverlo.
Le solicitamos que repare AVG Internet Security una vez y reinicie el dispositivo. Ahora, compruebe si todavía recibe un mensaje de error sin conexión.
Consulte el artículo siguiente para saber cómo reparar AVG Internet Security:
Reparación de AVG Internet Security
Pruebe los pasos anteriores y avísenos si le ayuda a resolverlo. Esperamos su respuesta.
El soporte a través de este canal está disponible solo en inglés. Puedes escribirnos en inglés o te ayudaremos en tu idioma usando Google Translate.