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Fiona CunninghamFiona Cunningham 

Secure VPN problems

I cannot connect directly to internet or email and keep getting the same messages - Secure VPN adapter is disabled; Secure VPN doesn't have a valid IP configuration; the Intel (R) 82579LM gigabit network configuration is experiencing driver or hardware related problems.  If I use network reset I can get the connection but next time I want to log on I get the same messages.  I do not have any VPN app so how can I solve this extremely annoying problem.
Best Answer chosen by Fiona Cunningham
Hari ShankarHari Shankar (Avast)
Hello Fiona,
Thank you for reaching AVG Support Community.
We're sorry to know that you're facing this issue.
We will certainly check and help you to resolve it.
Could you please share the screenshot of the AVG Secure VPN error message?
I request you to uninstall & reinstall the AVG Secure VPN and check the status.
Please refer the below article for step-by-step instruction to uninstall and reinstall the AVG Secure VPN on your PC.
Uninstalling AVG Secure VPN
Installing AVG Secure VPN
Thank you.

All Answers

Hari ShankarHari Shankar (Avast)
Hello Fiona,
Thank you for reaching AVG Support Community.
We're sorry to know that you're facing this issue.
We will certainly check and help you to resolve it.
Could you please share the screenshot of the AVG Secure VPN error message?
I request you to uninstall & reinstall the AVG Secure VPN and check the status.
Please refer the below article for step-by-step instruction to uninstall and reinstall the AVG Secure VPN on your PC.
Uninstalling AVG Secure VPN
Installing AVG Secure VPN
Thank you.
This was selected as the best answer
Fiona CunninghamFiona Cunningham
As previously said I do NOT have an AVG Secure VPN app or anything similar therefore there is nothing I can uninstall or reinstall.  I have quoted the messages I receive therefore a screenshot is not necessary.  These give you enough information to recognise the problem and advise how it can be resolved.  This is now urgent.

FC

 
Hari ShankarHari Shankar (Avast)
May I know the device in which you're facing the issue?
Please let us know the operating system of your PC.
We understand that you've not installed and using the AVG Secure VPN  on your device, are you still getting the same error message now?
If possible, could you please share the screenshot of the error message?
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