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Ann BiddallAnn Biddall 

Virus definitions

I have used AVG for many years but currently virus definitions are not up to date and I cannot manually update them.  Usually they are updated automatically but I need help please.
Subhashri DuraiveluSubhashri Duraivelu (Avast)
Hello Ann,
Thank you for contacting AVG Community support.
We understand that the virus definitions are not updated automatically. Please make sure that you follow the steps in the below article to update virus definitions manually: Steps to update virus definitions (https://support.avg.com/SupportArticleView?l=en&urlName=Update-AVG-Antivirus&q=Updating+virus+definitions&supportType=home)
If you get any error on updating the virus definition, please share us the screenshot of the error. Steps to take screenshot (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&supportType=home).
Thank you.
Ann BiddallAnn Biddall
Many thanks for your reply.  I have tried all the steps to update virus definitions which have not worked.  Attach screenshot showing message.  Should be grateful if you have further help.  Would add that my computer is not running as well since the problem arose.
 
Best wishes,
 
Annvirus definition problem screenshot
Sreenu YadavalliSreenu Yadavalli (Avast)
Hi Ann,

We are sorry to know this.
Thank you for sharing the screenshot.
We will check and help you with this issue.
May I know the version of your AVG Internet Security program being installed on your computer?
(Open AVG Internet Security -- Menu -- About).
Did you try to repair AVG Internet Security program and check for the issue?
Thank you and please keep us updated.
Ann BiddallAnn Biddall
Hi
Attach screenshot of my current AVG programme.  I tried to repair but after four hours of repair running I had to turn off.  Should repairing take so long?

AVG programme  

Look forward to your reply.

Best wishes,  Ann
Sreenu YadavalliSreenu Yadavalli (Avast)
Thank you for writing back to us, Ann.
We are really sorry for the inconvenience caused to you.
It seems that your AVG Internet Security version is 21.8 and we have released the latest version of 21.9.
We would request you to uninstall AVG program and then reinstall it in order to fix this issue.
We have sent you an email with the instructions on how to uninstall and reinstall AVG and please reply to that email for further help.
Thank you.
Ann BiddallAnn Biddall
Hi
 
I have tried to uninstall via AVG Clean but no success.  Have tried to uninstall through control panel and a message pops up.  Am attaching a screenshot.
 
Look forward to your reply
 
Regards,  AnnAVG uninstall
Ann BiddallAnn Biddall
Hi

Further to my last message I am attaching Task Manager screenshot in case it would be helpful.

AnnAVG Task Manager
Dinesh KrishnanDinesh Krishnan (Foundever)
Appreciate your efforts in sharing us the screenshots, Ann.
It seems that the setup wizard is running in the background. 
Please restart your computer once & check if AVG is in the programs list (Go to control panel - Apps - Apps & features).
If listed, please try uninstalling AVG using AVG Clear again & let us know the outcome.
Ann BiddallAnn Biddall
Yay!! It worked.  Everything reinstalled.  Thank you all so much - am sure my laptop will start working properly now.

Best wishes,  Ann
Veeramani SivakumarVeeramani Sivakumar (Sitel)
Hello Ann, 

It's good to know that you have managed to resolved the issue. If you have any clarification, feel free to contact us at anytime. 
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