AVG Support Community
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Alan Binch
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Borislav Angelov
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Vladimir Bartl
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Miloslav Serba
We will check and help you to clarify it.
1. Are you using paid version or free version of AVG Anti-virus on android?
2. Please confirm the operating system installed in your device.\
3. Please share us the screenshot (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) of the error which you get while trying to login using AVG MyAccount.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
1. It is free version
2. Android 10 on my galaxy note 9
3. Screenshots in attachment (I using Polish language app)
The error said: ”check your login details and try again”, but when I logging on website everything is fine. Details is correct.
Thank you for sharing the screenshot.
We would request you to contact our AVG mobile team using the below steps and they will help you with this issue.
Please visit this https://support.avg.com/support_sales? link and select "Technical Support" tab.
For "Are you currently using any paid/trial AVG products?" question, click on "Yes".
Please select operating system as "Android" and fill in other requested details.
Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please keep checking your emails regularly in order to know the status.
Thank you.