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Corinne Kopf Unauthorizd failed attempt on cancelled product
Paypal informed me that they failed an attempt to charge an automatic payment for Driver Restore which I cancelled a couple of years ago.. I do not have that product so why are attempts still being made to charge me? Can you please correct this?
Thank you for writing back to us, Corinne.
We'll certainly check & help you with the cancellation.
As we couldn't locate an active AVG Driver Updater subscription under the email address you've used to contact us here, we've sent you an email requesting further details.
Please check your inbox/spam folders to find the email and use it to get back to us.
All Answers
Hello Corinne,
We apologize for the inconvenience caused.
However, upon checking your account, we can see that the auto-renewal of your AVG subscriptions has not been cancelled yet.
If you wish to cancel ther auto-renewal of your subscription, please confirm & let us know why you've decided to cancel the auto-renewal of your AVG subscriptions.
Awaiting your response.
I have not paid for or used the Driver Restore since 2019. I did not renew it. However, you say I did not cancel the auto renewel. It is not listed on my active accounts products so I cannot cancel it.or even find it. I am getting frustrated. Please cancel the AVG Driver Restore auto renewel for me! .
Thank you
Corinne
Thank you for writing back to us, Corinne.
We'll certainly check & help you with the cancellation.
As we couldn't locate an active AVG Driver Updater subscription under the email address you've used to contact us here, we've sent you an email requesting further details.
Please check your inbox/spam folders to find the email and use it to get back to us.
Som Dere sikkert veit, har jeg kjøpt ny laptop med innebygd sikkerhet.
Send meg en epost hvor Dere bekrefter alt er avsluttet.
Om jeg skal reklamere for Dere, det avhenger hvordan Dere behandlerer denne saken.
We acknowledge your refund request.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with refund request.
https://support.avg.com/support_ask
Thank you for your understanding.
Support through this channel is available only in English. You can write back to us in English or we'll help you in your language using Google Translate.
NOTE: The below message is translated for your convenience using Google Translate.
Hei Kjell,
Vi godtar refusjonsforespørselen din.
Vi ber deg opprette et eget AVG-fellesskapsinnlegg ved å klikke på lenken nedenfor og legge inn spørsmålene dine i ditt eget innlegg, slik at vi sjekker med AVG-kontoen din og hjelper deg med refusjonsforespørselen.
https://support.avg.com/support_ask
Takk for at du forstår.
Støtte via denne kanalen er kun tilgjengelig på engelsk. Du kan skrive tilbake til oss på engelsk eller vi hjelper deg på ditt språk ved å bruke Google Translate.
To: Midhun Aloor:
The last order number I had in 2018 for Driver Restore posted on 12/30/2018 was:
[Order number removed]. I did not renew it after that.
The automatic payment ID posted by Paypal which fortunately failed was 1-RDXUEOYWKE24
Please make sure this does not happen again and Driver Restore is cancelled.
If it helps, my old email over 6 years ago was
[Email address removed]That email was cancelled.
Thank you for your attention to this matter.
Corinne p.s I do not speak German, only English
By the way, I do not speak German.. Only English.
As it is not recommended to discuss your order/subscription details and other sensitive information over this public post. Hence, we've removed the order details, email address from your reply and sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.