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Carl Wood Win32/Heri (Windows Xp user here)
I turned on my Windows xp sp2 this morning after returning home from a vacation and I got a message from AVG saying that they blocked several threats on my computer that is called Win32/Heri which they classify as a virus that has infected googleupdate.exe in my local settings apllication data folder. I did a brief google search on this virus and it appears that on your support page that was a reoccuring error on older AVG software where this virus warning would pop up when it wasn't really there. So I'm trying to figure out what to do, do I have a virus (which is unlikely due to being gone for the week.) or is this a error of some kind? if it's the latter then how do I fix this error or should I simply remove AVG from this computer?
Hello Carl,
We're glad to look into this & help you.
Please share us a few screenshots of the threat messages you received, so that we can check & help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Note: Kindly click on "See Details" on the threat pop-up and then share us the screenshot.
Thank you for understanding in advance!
https://imgur.com/a/dXUIKtT
here's a imgur link to the picture. as it wasn't loading or fitting the file size.
here's a imgur link since the image isn't loading.
https://imgur.com/a/dXUIKtT
Thank you for sharing the screenshot with us. Its look like you have installed older version of AVG Internet Security. That is why you are getting this error. Could you please reinstall AVG Internet Security using clear tool once and check the status?
Refer the below article to know how to reinstall AVG Internet Security :
Uninstalling AVG Internet Security using clear tool
Installing AVG Internet Security
Activating AVG Internet Security
Please try the above steps and let us know if its help you. Thank you.
I tried to use the avgclear.exe and it didn't work. got an error message saying entry point not found.
"the procedure entry point getlogicalprocessorinformation could not be located in dynamic link library kernal32.dll"
https://www.techsupportall.com/avg-uninstall-tool/
I found this website with another version of the remover tool and i'm going to give it a try.
Thank you for writing back to us. Since you have installed older version, you are receiving that error. Can you please try to remove AVG Anti-virus manually from Control Panel? Keep us updated.
No avg programs showed up under add or remove programs in the control panel following the use of that avg removal tool I found on that other site.
However when trying to install a newer version of avg antivirus this morning I got this error message.
"Unable to locate component" "this application failed to start because windowscodecs,dll was not found. re-installing the application may fix this problem."
Just to inform you, only the older version of AVG AntiVirus FREE (Version 18.8) is supported on Windows XP computers, it continues to protect Windows XP owners with regular virus definition updates. However, we no longer provide program updates, new features, bug fixes, or support for Windows XP. Therefore, we strongly recommend all XP owners to upgrade to the latest version of Windows. We're sorry for the confusion before.
In regards to the installation issue, we request you to run the AVG remover tool, manually delete the avg traces from below path, install the offline installer and check the status.
Note : AVG AntiVirus FREE can be downloaded and installed using the offline installer using the below link, but to ensure the latest virus definition, the internet is mandatory to download and update the latest virus definition.
- Remover tool: http://download.avg.com/filedir/util/AVG_Remover.exe
- Manually delete the traces. Press Windows + R > Type “%temp%” and press enter, remove all the AVG files.
- Restart your computer
- Download the AVG AntiVirus setup file from the below link
- https://install.avcdn.net/avg/iavs9x-xp/avg_internet_security_setup_offline.exe
To know more about it, please refer to this article.Windows + R > Type %appdata% - Remove all the AVG folders.
Windows + R > Type %programdata% - Open the AVG folder and remove the old files.
Download Free Antivirus for Windows XP
Keep us posted.
We're sorry to hear that, Carl.
Could you let us know if you used the following link to download the set up file of AVG Antivirus (old version)?
https://install.avcdn.net/avg/iavs9x-xp/avg_internet_security_setup_offline.exe
If you haven't, please use the above link to download AVG Antivirus Free for Windows XP & check if the issue persists.
Keep us updated.
Thank you for the clarification, Carl.
To further look into this, we'll escalate your case to our higher level of support.
Before we proceed, we request you to share us a screenshot of the error message you receive at the time of installation.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.