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Steve ComnickSteve Comnick 

Why can't AVG tell it's NOT my IP address

I use a different VPN and my stuff IS encrypted!  Probably why the poor guy who keeps getting charged again and again.  I paid $7.19 for my annual renewal of AVG Mobile and later added it to my PC-total cost less than $30.  I doubt I'm the only one who is tired of your popups that simply are not true!
Veeramani SivakumarVeeramani Sivakumar (Sitel)
Hello Steve, 

We are sorry for the inconvenience caused. We will check and help you to resolve it. Please provide the following information to help you better :

1. Are you having issue with android or Windows PC or Mac?
2. Let us know the exact VPN program installed in your device.
3. Share us the screenshot of the pop-up which you received from AVG.

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
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