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Lesley Z AVG TuneUp New Interface Customer Feedback
This is feedback to AVG.
I am adding my voice in support of other AVG customers who are not happy with your new TuneUp.
I have been an AVG customer for 17 years. I have rolled with the software changes with no issues. However, the new TuneUp interface is definitely not user friendly. In AVG's attempts to refresh the software you have created a mess. Poor job from a customer perspective. I have read in an earlier comment that AVG are not going to revert back to the previous interface. Does AVG have plans to change the interface of all your software to mirror the TuneUp one?
I am adding my voice in support of other AVG customers who are not happy with your new TuneUp.
I have been an AVG customer for 17 years. I have rolled with the software changes with no issues. However, the new TuneUp interface is definitely not user friendly. In AVG's attempts to refresh the software you have created a mess. Poor job from a customer perspective. I have read in an earlier comment that AVG are not going to revert back to the previous interface. Does AVG have plans to change the interface of all your software to mirror the TuneUp one?
Hello Lesley,
Thank you for reaching out and please accept my apologies for the delay. My name is Jovana and I'm with AVG Senior Support.
Thank you for your inquiry regarding the recent changes in the user interface of AVG TuneUP.
We made this decision after careful consideration, taking into account evolving user needs and technical challenges.
We understand change can be challenging, and we value your feedback.
If you have specific concerns or suggestions about the new UI, please share them with us. Your input helps us improve.
As for your question about the change reflecting other programs, please note that we do not have any other plans for now, but we are always trying to make our products the best for our users, rest assured.
Thank you and have a great day!
- Jovana
All Answers
Hello Lesley,
Thank you for reaching out and please accept my apologies for the delay. My name is Jovana and I'm with AVG Senior Support.
Thank you for your inquiry regarding the recent changes in the user interface of AVG TuneUP.
We made this decision after careful consideration, taking into account evolving user needs and technical challenges.
We understand change can be challenging, and we value your feedback.
If you have specific concerns or suggestions about the new UI, please share them with us. Your input helps us improve.
As for your question about the change reflecting other programs, please note that we do not have any other plans for now, but we are always trying to make our products the best for our users, rest assured.
Thank you and have a great day!
- Jovana
I agree with change for technological advances. However when user interface changes are not well designed they become user unfriendly. The AVG customer comments that I have read are overflowing with negativity. This does not mean the customers are change shy. Far from it, they have given the new update a test run and it has proven to be a less worthy experience than its previous version.
I am working my way through TuneUp's faults from a user perspective and will post here what I find.
Thank you again.
- Jovana