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Thank you for contacting AVG community Forum.
We see that when you start the AVG AntiTrack you are getting error message.
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know your operating system version name and number of your device?
Also please provide us the version number of AVG AntiTrack.
It may also help us to diagnose the issue you are experiencing if you can attach a screenshot of the problem. If you are not sure how to make a screenshot on your device, please find instructions for a variety of devices here:https://support.avg.com/SupportArticleView?l=en&urlname=avg-create-screenshot (https://support.avg.com/SupportArticleView?l=en&urlname=avg-create-screenshot)
Awaiting for your response.
All Answers
Thank you for contacting AVG community Forum.
We see that when you start the AVG AntiTrack you are getting error message.
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know your operating system version name and number of your device?
Also please provide us the version number of AVG AntiTrack.
It may also help us to diagnose the issue you are experiencing if you can attach a screenshot of the problem. If you are not sure how to make a screenshot on your device, please find instructions for a variety of devices here:https://support.avg.com/SupportArticleView?l=en&urlname=avg-create-screenshot (https://support.avg.com/SupportArticleView?l=en&urlname=avg-create-screenshot)
Awaiting for your response.
4 device
antitrack 3.5.1086.774
I suggest you to repair AVG AntiTrack and restart the device.
You can repair your AVG AntiTrack with the following steps:
1. Press your window key and R key together and then type "appwiz.cpl" and hit "Enter"
2. Here you can see the list of installed applications in your PC.
3. Uninstall the AVG AntiTrack and click "Uninstall".
4. Now select repair and continue.
5.Restart your PC.
Please try the above steps and let us know the status of the issue.
If the issue persists, then feel free to write back to this post.
Thank you.
Thank you for writing back to us. We really appreciate your efforts. As the repairing program does not fix the issue, could you please try to reinstall the AVG Anti-track and check the status?
Refer the below article to reinstall AVG Anti-track program :
Uninstalling AVG Anti-track program
Restart the device
Installing AVG Anti-track program
Activating AVG Anti-track program
Please try the above steps and let us know if its help you. We look forward for your response.
Thank you for reaching out and please accept my sincere apologies for not being able to get back to you sooner. My name is Jovana and I'm with AVG Senior Support.
I see you're experiencing issues with using AntiTrack on one of your devices. I appreciate the information you provided. Rest assured I'll help.
Please note that sometimes reinstalling Net Framework could solve installation issues with AVG AntiTrack. Can you please give it a go? Here is how: Troubleshooting AVG AntiTrack Premium by reinstalling Microsoft .NET framework (https://support.avg.com/SupportArticleView?l=en&urlName=troubleshoot-avg-antitrack-net-framework-error&q=net+framework&supportType=home)
Let me know how it goes or in case you need any other help.
Thank you in advance.
- Jovana